With the majority of consumers carrying web-enabled, location-aware devices and demanding self-service options, the days of POS terminals in restaurants may be numbered.
Operators can now pull real-time data and sales forecasts to better control labor scheduling.
Seventy-nine percent of consumers trust online reviews as much as personal recommendations.
In order to resonate with customers, applications and campaigns must be exciting, unique and useful.
A robust mobile platform can help brands create a faster, frictionless relationship with consumers.
The meteoric growth in smartphone use, as presented by Kleiner Perkins Caufield & Byers Partner Mary Meeker, provides ample reason for operators to amp up their mobile presence.
You have to commit to social media, spending time there and deeply engaging with your customers.
Now, consumers want on-demand apps that can allow them to receive faster service and more accurate orders.
In order for a marketing strategy to be successful, the operations team has to execute.
Finding a good partner and testing are critical, as the mobile app is an extension of your brand.
Using self-service kiosks will provide the chain with customer data to enable more personal engagement and purchasing suggestions.
Brands execs are finding success from mobile campaigns by using gamification, loyalty, payments and other features.
Mobile and digital continue to be top trends, as does integrated technology solutions.
An online customer is more likely to re-order within 60 days than a walk-in customer, simply because the platform is more accessible.
Without mobile ordering, customers only seem to care about mobile payment if you give them free coffee.
Unlike other concepts, weather positively influenced the chain's business during Q1.
Customers spend 15-20 percent more when they order online, so reward them for Web orders.
In China, sales from digital channels are between 70 and 80 percent; and 25 to 30 percent come from mobile.
Most Americans now own a smartphone and are using them to shop and eat out.
Despite a new product launch, U.S. sales were down 5 percent in Q1.