COO Mike Best says the company focused on upsell training and community branding efforts.
When business priorities require our attention, the security and safety priorities may slide down the list when they are not ingrained into the culture as core values.
Restaurants have incentivized and engaged their teams with everything from retreats to Facebook pages to ESOL programs.
If you cut $500 a month in energy expense, that adds an additional profit of $6,000 per annum.
Since most foreign tourists won't have access to a PC during their trip, it's critical to offer mobile-based feedback mechanisms featuring short, multi-language surveys.
Social hiring sites offer cheap, and sometimes free, opportunities to find candidates who have more extensive profiles that provide not only resumes, but a peek into personality as well.
Creating more connections with managers, employees and franchise owners who work with customers on a regular basis will inject new perspective into the innovation process that are rooted in observations and experience.
Although social media hasn't radically changed how restaurants recruit employees yet, it has added a new dynamic that many businesses are not fully equipped to handle themselves.
Employers can rely on E-Verify to help them comply with the law.
The energy and enthusiasm of tomorrows restaurant leaders was palpable at the recent ProStart Invitational event.
When errors do occur and the cash handling performance is not within established guidelines, the appropriate action should be taken to correct the behavior or performance and get them in compliance.
Over-serving adds to food costs, cuts profit margins, and contributes to obesity and food waste.
The film aims to depict the restaurant industry's impact on the nation, economically and culturally, while urging a return to its roots, where a fry cook can make it to the board room.
People are three to four times more likely to buy from you if they know you.
By having the correct equipment, protocol and training in place, a restaurant will limit its risk and perhaps even reduce Workers' Compensation costs.
Owner/operator/consultant Michael Shepherd believes mid-sized and smaller systems will need a long time to recover from big chains' deep discounting.
The restaurant manager’s home phone rang. She recognized the cell phone number of her shift manager on the display.
When government policies lead to reduced employment and motivation, everyone loses.
Growing catering revenues requires professional business-to-business selling skills.
State of the Union address touches on immigration reform, health care regulations and other topics that directly affect the restaurant industry.