Avoid Mobile Order Pick-Up Mayhem
The ideal mobile order pick-up program gives customers fast, convenient service and delivers higher throughput for restaurants and food-service venues.
To get it right, you've got to be sure its smart & efficient every step of the way:
1. Order and Pay App: Make sure your app is easy to use for a fast, flawless customer experience.
2. E-Commerce Platform:Today's e-commerce systems automatically confirm customer orders and set pick-up time expectations, while ensuring orders are routed correctly.
3. Order Fulfillment Workflow:Carefully map out the order delivery process to minimize employee touches and employee-customized interactions.
4. Customer Notifications: Once an order is ready for pick-up, notify the customer with detailed instructions on how -and where - to retrieve their order.
5. Order Pick-Up: Remember to focus on speed and convenience. Two-sided, automated lockers streamline workflow and give customers what they really want - no wait and no lines.