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Opportunity to Go: Consumer insights to drive your restaurant’s delivery experience

Opportunity to Go: Consumer insights to drive your restaurant’s delivery experiencePublication Type:

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There’s unlimited runway in delivery for everyone from fast food chains to fullservice, upscale restaurants. According to Statista, the revenue for online food delivery in the U.S. is estimated to exceed $19 billion in 2019. It also anticipates that there will be rapid growth through 2023 at an annualized rate of 5.9 percent.2 However, by some estimates, delivery currently represents about three percent of total restaurant traffic.

In this eBook, Steritech provides compelling insights into consumers’ off-premise dining experiences. To gather the data, we surveyed over 1,000 people from across the U.S. about their food delivery and carryout experiences in the six months prior to February 2019. Their responses, opinions, and desires can help enterprising restaurants craft a winning experience in a super-heated market.   


Steritech provides food safety and operational assessments that enhance customer experience and promote a culture of food safety, conducting more than 250,000 assessments annually in the restaurant, supermarket, convenience, retail, and hotel industries.

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