Pizza Ranch deployed Table Tracker from LRS. Now, when a guest orders a custom pizza or an item from the menu, he or she is handed a Table Tracker. This system directs food runners to the precise location where the guest is seated. Pizza Ranch started by testing Table Tracker in a few of its corporate-owned restaurants and noticed immediate improvements in operational efficiency and speed of service.
Management then decided to expand the solution to Pizza Ranch franchises.
Improved service, guest satisfaction: With Table Tracker, managers had a way to measure wait time and delivered past the standard delivery time. The combination of awareness and table location technology allowed food runners to consistently meet the goal delivery time and shave up to three minutes off orders. “We did see an increase in guest satisfaction with the Buffet Your Way program,” said Pierce.