Why is it that every year, countless promotions, initiatives, and product launches, that look great on paper, fall flat in their execution?
Finding the key to unlocking the potential of your frontline teams is no easy task – and ensuring flawless execution is even harder. In multi-unit foodservice, retail, or hospitality environments, performance variability frustrates regional and unit-level managers everywhere. Too often, team performance metrics such as customer satisfaction, profitability, productivity, and employee turnover fluctuate widely from location to location, or even from employee to employee.
Consider that your teams are now made up of Digital Natives who spend more time on their phone than not, and you’ll understand why it’s time to move away from mass e-mails, company intranet, and break room bulletins, and embrace the mobile age. Today’s leading brands are moving towards using mobile technology, such as enterprise mobile apps, to facilitate employee communication, influence employee behavior, drive sales, and unlock exceptional team performance.
In this webinar, we discuss the challenges of executing in foodservice, retail, and hospitality environments. Using Compass Group’s success story as an example, we share how global brands can leverage mobile apps to improve frontline performance: