[WEBINAR] How QSRs can win customers by examining Olive Garden's guest strategy

[WEBINAR] How QSRs can win customers by examining Olive Garden's guest strategyPublication Type:

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How do you maintain loyalty when customers are finding it increasingly difficult to eat on-location?  Presenter, Stephen Stone, examines how brands are addressing this issue by using technology to offer more ways for guests to order and pay for their meals.
Stone shares a testimonial about how Olive Garden continued to receive his business after a major change in his life limited the amount of time he could go out to eat. With robust online ordering, takeout, and catering programs, Stone continued to give his business at the same rate without eating inside the restaurant.
In this webinar, we explore how Olive Garden’s adjustment in guest engagement strategy earned customer loyalty and how others can do the same.
You will learn: 
  • Tips to make your brand more accessible for your guests
  • How to prepare for heightened expectations for order time, availability, and convenience
  • How to maintain customer loyalty by mitigating future risks
Unless otherwise noted, Paytronix is not affiliated with any of the brands mentioned in this presentation, nor is this webinar sponsored or endorsed by any of those brands. This webinar is based upon publicly available information and Paytronix’s analysis of the industry. 


Meet the panelists

Stephen Stone
Paytronix Systems Inc.

Stephen Stone not only works on the back-end of the loyalty equation; he also belongs to several programs in the restaurant space. His experience as a consumer, combined with the expertise he gained from managing more than 300 loyalty programs in the restaurant industry, allows him to share smart, actionable insights that help restaurants better leverage their programs to increase guest engagement.

Shelly Whitehead
Editor of PizzaMarketplace.com and QSRweb.com
Networld Media Group

Multimedia journalist, S.A. Whitehead, has 30-plus years of experience uncovering the treasures hidden inside the stories of the world's businesses and the people who've built them.

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