ICX Summit: Neuroscience, millennials and measuring customer experience

The upcoming June ICX Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to measuring customer experience return-on-investment

FEATURES


10 reasons to attend the 2017 ICX Summit

If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.

Wendy's twitter-mania: Is brand 'character assassination' a dead end?

There has long been a credo in advertising that great brands don't denigrate, they differentiate since some argue that when chains start taking shots at each other it never gets less demeaning in tone, only more so and ultimately damages the entire business sector. Is that where Wendy's recent twitter strategies are leading us? .

Required restaurant allergen training: Wave of the future?

Many jurisdictions nationally may not yet have regulations mandating how restaurants can best keep customers free from allergens and other food safety threats. But restaurateurs should open their eyes to the fact that this type of on-staff expertise is fast becoming a business necessity.

Commodities: Pizza stocks take a tumble

The week before Easter found pizza operators with little to celebrate as stock values for the four brands monitored by this site continued their downward trend and there was little in the way of relief from the prices being paid for commodities.

Restaurants dish out savings to soothe the stressed tax filer

Restaurants are doing their part to calm the masses with money-saving deals on Tuesday, the nation's day of shared tax-paying pain.

Capturing today's diners? A lot of it is still about 'the money'

Even with the surprises that the AlixPartners diners' preferences poll has shown this week, in many ways it still all comes down to the fact that customers want it all and they want it as cheap as they can get it.

Is your restaurant the winner of the 'Perfect Pitch?'

We are accepting entries for our third annual competition, The Perfect Pitch — aimed at owners of new fast casual concepts looking to pitch their brands to a room of potential investors and franchisees at the Summit. Nominations close June 2.

Free webinar: Is your franchise marketing strategy hurting or harming your brand?

How is your brand coming across with potential and existing franchisees? If you aren't sure or don't have a well-crafted strategy based on proven best practices, join us for this free webinar, "Harnessing the power of a centralized franchise marketing strategy."

3 ways technology can lower food costs

With timely insights, restaurants can optimize processes, make better decisions, and save time and money

Commodities: Cheese prices drop, so does Domino's stock

Overall, it was a fairly costly week for pizza operators' essential commodities, though ascending cheese prices returned to reality and the stock market reality was uncharacteristically harsh on Domino's value last week.

See More »

RESOURCES




Franchising in the Far East

The Asia Pacific region holds vast opportunities for franchise foodservice concepts, but taking advantage of those opportunities isn’t an easy task.

Type: White Paper

Sponsor: East West Hospitality




Pizza POS Buyer's Guide

You specialize in pizza. So should your point of sale. Whether youre replacing your existing system or making your first purchase, knowing what a POS system can do for your specific business will guide your purchasing decision.

Type: Guide

Sponsor: Granbury Restaurant Solutions




[LIVE WEBINAR] Harnessing the Power of a Centralized Franchise Marketing Strategy

Date: April 27, 2017 | Time: 11:00 AM EDT | Duration: 1 hour | Learn how to build your brand and drive local demand through the power of a centralized franchise marketing strategy. Register now!

Type: Webinar

Sponsor:




Delivering Success: How Technology Makes Restaurant Delivery A Profit Center

If you are counting on delivery as a key part of your restaurants success, you need to count on the right technology to help.

Type: White Paper

Sponsor: Thr!ve Point of Sale




Take the Bite Out of the FDA's New Menu Labeling Rules

The clock is ticking: applicable restaurants have only until Spring 2017 to comply with all new menu labeling rules.

Type: White Paper

Sponsor: Visual Graphic Systems, Inc. / Studio D Creative




Drive-Thrus Driving Business

Time-starved diners are hungry for both greater convenience and good quality food, and they're converging on drive-thrus by the billions: 12.4 billion visits in 2014, according to The NPD Group, a market research firm.

Type: White Paper

Sponsor: Visual Graphic Systems, Inc. / Studio D Creative


See More »

Get the latest news & insights


NEWS

RESOURCES

TRENDING

FEATURES