Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

Amazon, Grubhub partner to deliver restaurant convenience, savings

May 30, 2024

Amazon and Grubhub have partnered to streamline and make restaurant food delivery more affordable for customers. Starting immediately, U.S. Amazon customers…

What the restaurant industry can learn from Amazon

by James Shea

James Shea, director of content strategy at Zuppler, explains why restaurant and foodservice operators should take a long hard look at Amazon's model and how…

NYC Council passes ban on cashless retailers, restaurants

January 23, 2020

(Updates at 3:45 p.m. EST, Thursday with passage of bill)

McDonald's tests cash-accepting self-order kiosks; will retrofits be needed?

November 14, 2019

McDonald's, which has pioneered the use of self-order kiosks, is testing kiosks that also accept cash, the company told Kiosk Marketplace via email. Cash users…

Playing a powerful pizza game in an Amazon-Uber-fied world

Pizzerias have long been players in the delivery game, but Amazon's model of how that delivery happens, along with Uber's model of who does it, has changed the…

Papa Murphy's tests the delivery waters via Amazon Prime

April 28, 2017

Seven Papa Murphy outlets in Oregon are testing delivery of the chain's take-and-bake products with Amazon Prime members in Portland and Seattle, according to…

Amazon rolling out takeout service

June 30, 2014

Amazon is rolling out a food takeout service to directly compete with the likes of GrubHub, Seamless and DeliveryHero. TechCrunch reports: