Ovation

How Great Restaurants Get Better - Guest Experience Management Platform

75 West University Parkway // 8013832821

Creating a great guest experience is the goal of every restaurant every time--but the ways to find out what’s actually happening with guests are terrible.

For example,

• Long surveys are annoying. No one likes to take them.
• Table touches are hard to scale.
• Online reviews are either from the happiest or unhappiest guests. Nothing from the average customer.

That’s where technology steps in…meet Ovation.

Ovation gets you:

• Happy guests to leave you positive reviews
• Unhappy guests to share what happened privately
• Specific ideas to improve

So how does it work?

Well it all starts with a simple 2-question survey.

Guests either click a text message they get after placing an order or scan a QR code to easily answer, “How was your experience?”

Happy guests leave 5-star reviews and can be invited back with automated text marketing, and unhappy guests share privately what went wrong so you can resolve any concerns in real-time before it becomes a negative review or lost customer.

Then--the magic happens--, we take all the public reviews and all of Ovation private feedback and analyze them in a single simple view so you can know exactly what to fix where.

And if you want to learn more from your guests like “are you local?”, “have you tried our new dish?”, or something else, you can send follow-up questions the next day.

It’s frictionless for your guests. Easy for your managers. And powerful for you.

Learn more at ovationup.com!

Products & Services

Featured Product

Frictionless Guest Feedback: Surveys

Using surveys built with hospitality in mind, you’ll get more feedback and finally hear what the average guest has to say. Use QR codes and seamless integrations to capture real-time guest feedback from all channels, dine-in or off-premise.

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