Ovation
How Great Restaurants Get Better - Guest Experience Management Platform
75 West University Parkway // 8013832821
Automated Phone Answering System: Call-to-Text
Your staff is busy making orders and taking care of guests – the last thing they need is to be stuck on the phone. On the other hand, calling is many guests’ preferred way of getting info.
Give your staff some time back, and give callers what they’re looking for with Ovation’s Call-to-Text system. Ensure no call goes unanswered and guests receive the information they need instantly with our automated phone-answering system.
- Save time with automated texts to callers
- Continue the conversation on your own time through Ovation
- Collect feedback from callers
- Understand why people are calling and improve
Products & Services
Featured Product
Frictionless Guest Feedback: Surveys
Using surveys built with hospitality in mind, you’ll get more feedback and finally hear what the average guest has to say. Use QR codes and seamless integrations to capture real-time guest feedback from all channels, dine-in or off-premise.
Operational Insights
Each piece of Ovation feedback and each online review is automatically categorized into one of 34 restaurant-specific operational categories, telling you what to celebrate and what to fix where.
Winback Chat: Real-time Guest Recovery
Turn unhappy customers into loyal advocates through our speedy real-time chat on mobile or desktop.
Text Marketing
Reach your guests instantly and effectively with targeted text messages.
Automated Phone Answering System: Call-to-Text
Save time with our customizable phone tree that immediately texts callers with requested info, while collecting feedback and seamlessly integrating with Ovation.
