Ovation
How Great Restaurants Get Better - Guest Experience Management Platform
75 West University Parkway // 8013832821
Frictionless Guest Feedback: Surveys
Traditional methods of collecting feedback don’t work – online reviews represent outliers, table touches aren’t scalable, and no one likes long surveys.
Gain a complete understanding and take decisive action with Ovation. Capture real-time guest feedback from all channels, dine-in or off-premise, with QR codes and seamless integrations. Using surveys built with hospitality in mind, you’ll get more feedback, higher quality feedback, and finally hear what the average guest has to say.
- Gather more feedback by starting with a 2-question survey that simply asks, “How was your experience?”. Then, send long surveys for precise info
- Recover unhappy guests who are entered into a private conversation with management
- Improve your online reputation
- Access over 50 integrations
Products & Services
Featured Product
Frictionless Guest Feedback: Surveys
Using surveys built with hospitality in mind, you’ll get more feedback and finally hear what the average guest has to say. Use QR codes and seamless integrations to capture real-time guest feedback from all channels, dine-in or off-premise.
Operational Insights
Each piece of Ovation feedback and each online review is automatically categorized into one of 34 restaurant-specific operational categories, telling you what to celebrate and what to fix where.
Winback Chat: Real-time Guest Recovery
Turn unhappy customers into loyal advocates through our speedy real-time chat on mobile or desktop.
Text Marketing
Reach your guests instantly and effectively with targeted text messages.
Automated Phone Answering System: Call-to-Text
Save time with our customizable phone tree that immediately texts callers with requested info, while collecting feedback and seamlessly integrating with Ovation.
