Ovation
How Great Restaurants Get Better - Guest Experience Management Platform
75 West University Parkway // 8013832821
Operational Insights
It can be challenging to make sense of fragmented feedback from multiple locations and data sources.
Our comprehensive reporting tools are designed to simplify this process, providing you with clear, actionable insights. Our AI-driven categorization algorithm takes the open text feedback given by guests and turns it into exactly what you need to know: what’s going on, and how you can improve.
- Gain deep insights with AI-driven sentiment analysis
- Visualize performance with heat maps
- Analyze individual locations or brand-level trends
- Improve with AI-suggested goals
- Ensure improvement by assigning action items
Products & Services
Featured Product
Frictionless Guest Feedback: Surveys
Using surveys built with hospitality in mind, you’ll get more feedback and finally hear what the average guest has to say. Use QR codes and seamless integrations to capture real-time guest feedback from all channels, dine-in or off-premise.
Operational Insights
Each piece of Ovation feedback and each online review is automatically categorized into one of 34 restaurant-specific operational categories, telling you what to celebrate and what to fix where.
Winback Chat: Real-time Guest Recovery
Turn unhappy customers into loyal advocates through our speedy real-time chat on mobile or desktop.
Text Marketing
Reach your guests instantly and effectively with targeted text messages.
Automated Phone Answering System: Call-to-Text
Save time with our customizable phone tree that immediately texts callers with requested info, while collecting feedback and seamlessly integrating with Ovation.
