Ovation
How Great Restaurants Get Better - Guest Experience Management Platform
75 West University Parkway // 8013832821
Text Marketing
Did you know texts receive a 98% open rate within two minutes? Such a high level of engagement makes text marketing one of a restaurant’s most powerful tools.
With Ovation’s Text Marketing capabilities, you can leverage this high open rate to connect with your guests instantly. Whether it’s sending personalized offers, LTO’s, scheduled texts to targeted segments, or automated campaigns based on behavioral triggers, you’ll have the tools you need to get guests in the door.
- Automatically build your list as guests opt-in through Ovation surveys
- Send one time blasts or set up automated flows
- Create and target custom segments based on customer feedback and demographics
Products & Services
Featured Product
Frictionless Guest Feedback: Surveys
Using surveys built with hospitality in mind, you’ll get more feedback and finally hear what the average guest has to say. Use QR codes and seamless integrations to capture real-time guest feedback from all channels, dine-in or off-premise.
Operational Insights
Each piece of Ovation feedback and each online review is automatically categorized into one of 34 restaurant-specific operational categories, telling you what to celebrate and what to fix where.
Winback Chat: Real-time Guest Recovery
Turn unhappy customers into loyal advocates through our speedy real-time chat on mobile or desktop.
Text Marketing
Reach your guests instantly and effectively with targeted text messages.
Automated Phone Answering System: Call-to-Text
Save time with our customizable phone tree that immediately texts callers with requested info, while collecting feedback and seamlessly integrating with Ovation.
