Ovation
How Great Restaurants Get Better - Guest Experience Management Platform
75 West University Parkway // 8013832821
Winback Chat: Real-time Guest Recovery
Want to boost your retention rate and keep more revenue from repeat visits? When a guest rates their experience below 5 stars, they’re asked for more details privately. You can respond instantly from your phone or desktop, kicking off an SMS conversation with the guest. With tools like AI responses, templates, and special offers, you’ll be able to quickly resolve their concerns and turn unhappy guests into loyal, life-long customers.
- Get feedback in real time on desktop or mobile
- Respond in two clicks with AI or templates
- Make things right by including custom offers
- Tag other team members to handle certain situations
Products & Services
Featured Product
Frictionless Guest Feedback: Surveys
Using surveys built with hospitality in mind, you’ll get more feedback and finally hear what the average guest has to say. Use QR codes and seamless integrations to capture real-time guest feedback from all channels, dine-in or off-premise.
Operational Insights
Each piece of Ovation feedback and each online review is automatically categorized into one of 34 restaurant-specific operational categories, telling you what to celebrate and what to fix where.
Winback Chat: Real-time Guest Recovery
Turn unhappy customers into loyal advocates through our speedy real-time chat on mobile or desktop.
Text Marketing
Reach your guests instantly and effectively with targeted text messages.
Automated Phone Answering System: Call-to-Text
Save time with our customizable phone tree that immediately texts callers with requested info, while collecting feedback and seamlessly integrating with Ovation.
