Why operators need to know about patent trolls

by James Bickers — Editor, Networld Alliance

Patent trolls could cost restaurants money and slow innovation. Here's what operators need to know about patent trolls.

McDonald's, Subway named as initial Apple Pay partners

by James Bickers — Editor, Networld Alliance

The new mobile wallet eliminates the need for a magstripe, instead generating a single-use, unique number for each transaction.

Want to connect with customers? Think mobile first. [infographic]

by James Bickers — Editor, Networld Alliance

Most Americans now own a smartphone and are using them to shop and eat out.

Q&A with MICROS' Tom Moran

by James Bickers — Editor, Networld Alliance

September 28, 2008

Retail Customer Experience editor James Bickers recently attended the MICROS 2008 Users Conference. While there he sat down with Tom Moran, vice president of…

New research: Most credit card data hacks occur in food service

by James Bickers — Editor, Networld Alliance

September 15, 2008

ANNAPOLIS, Md. -- New research from global payment security consultancy Trustwave analyzes the most common methods and targets of recent card breach incidents…

MICROS unveils high-durability bumpbars, 10-hour mobile power tray

by James Bickers — Editor, Networld Alliance

September 15, 2008

ANNAPOLIS, Md. -- MICROS has announced two upcoming hardware products at its 2008 Users Conference, held Sept.14-16 in Annapolis, Md.   The new Duraswitch…

New JFK terminal will feature touchscreen food ordering - with gate delivery

by James Bickers — Editor, Networld Alliance

September 15, 2008

ANNAPOLIS, Md. -- Travelers in a hurry to get through security and to their airport gates often walk right past some of their best food options, and find the…

Seeing red, avoiding the blues

by James Bickers — Editor, Networld Alliance

November 4, 2004

Redlining — restricting delivery areas by marking off a map with red lines — is always a contentious and controversial topic in the pizza industry. Operators…

Green Piece

by James Bickers — Editor, Networld Alliance

May 20, 2002

Albeit slowly, sales of pizzas topped with vegetables are growing.

Melting Profits

by James Bickers — Editor, Networld Alliance

March 29, 2002

Even with fall on the way, there's no relief in sight yet from high cheese prices.