Why operators need to know about patent trolls

by James Bickers — Editor, Networld Alliance

Patent trolls could cost restaurants money and slow innovation. Here's what operators need to know about patent trolls.

McDonald's, Subway named as initial Apple Pay partners

by James Bickers — Editor, Networld Alliance

The new mobile wallet eliminates the need for a magstripe, instead generating a single-use, unique number for each transaction.

Want to connect with customers? Think mobile first. [infographic]

by James Bickers — Editor, Networld Alliance

Most Americans now own a smartphone and are using them to shop and eat out.

Q&A with MICROS' Tom Moran

by James Bickers — Editor, Networld Alliance

September 28, 2008

Retail Customer Experience editor James Bickers recently attended the MICROS 2008 Users Conference. While there he sat down with Tom Moran, vice president of…

New JFK terminal will feature touchscreen food ordering - with gate delivery

by James Bickers — Editor, Networld Alliance

September 15, 2008

ANNAPOLIS, Md. -- Travelers in a hurry to get through security and to their airport gates often walk right past some of their best food options, and find the…

MICROS unveils high-durability bumpbars, 10-hour mobile power tray

by James Bickers — Editor, Networld Alliance

September 15, 2008

ANNAPOLIS, Md. -- MICROS has announced two upcoming hardware products at its 2008 Users Conference, held Sept.14-16 in Annapolis, Md.   The new Duraswitch…

New research: Most credit card data hacks occur in food service

by James Bickers — Editor, Networld Alliance

September 15, 2008

ANNAPOLIS, Md. -- New research from global payment security consultancy Trustwave analyzes the most common methods and targets of recent card breach incidents…

Seeing red, avoiding the blues

by James Bickers — Editor, Networld Alliance

November 4, 2004

Redlining — restricting delivery areas by marking off a map with red lines — is always a contentious and controversial topic in the pizza industry. Operators…

Green Piece

by James Bickers — Editor, Networld Alliance

May 20, 2002

Albeit slowly, sales of pizzas topped with vegetables are growing.

Melting Profits

by James Bickers — Editor, Networld Alliance

March 29, 2002

Even with fall on the way, there's no relief in sight yet from high cheese prices.

Web-phone ordering still in the works at Domino's

by James Bickers — Editor, Networld Alliance

March 28, 2002

As partners in Web-phone ordering initiatives, Domino's Pizza and Motorola see hand-held devices as key to pizza's future.

Fishing for Toppings

by James Bickers — Editor, Networld Alliance

March 27, 2002

It's taken some time, but operators have learned that seafood toppings can net new customers.

Danger Zone

by James Bickers — Editor, Networld Alliance

March 25, 2002

Regular training helps delivery drivers avoid becoming another crime statistic.

A Slow Return to Normal

by James Bickers — Editor, Networld Alliance

March 25, 2002

As the holidays draw near, operators look forward to a fourth quarter business boost

Fat Flee

by James Bickers — Editor, Networld Alliance

March 24, 2002

Some customers are leaving the calories and fat behind and trying veggie, low-fat and fat-free cheeses on their pizzas

Seeing Red

by James Bickers — Editor, Networld Alliance

Pizzeria operators perceive delivery redlining as a safety policy, but it often angers customers who sometimes see it as discrimination.

Changing Teams

by James Bickers — Editor, Networld Alliance

March 20, 2002

Former Pizza Hut executives buy 59 Little Caesars stores, and aim to grow to 350

Sister Act

by James Bickers — Editor, Networld Alliance

March 19, 2002

Unwilling to watch the family business be sold upon their dad's retirement, two sisters step in to take over Jakeeno's Pizza.

Catchy or Clumsy?

by James Bickers — Editor, Networld Alliance

Some ad slogans seem timeless, while others are easily forgotten. We ask three experts why some taglines stick in consumers' minds, while others never take…

A Chilling Increase

by James Bickers — Editor, Networld Alliance

March 10, 2002

Like 'em or not, pizzeria operators should take note of the growth of frozen pizza sales at groceries.