News & Media From Noah Glass
Lessons learned about restaurant delivery from another kind of 'delivery experience'
by Noah Glass — CEO, Olo
The restaurant industry is in the midst of a massive $200 billion shift to digital that has become an business imperative for all players who truly want to…
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Cloud POS vs. digital ordering engine: Everything you need to know
by Noah Glass — CEO, Olo
As more restaurant brands develop digital ordering capabilities, restaurant technologists must understand the key differences between a cloud POS and a…
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Home delivery: Why it's worth a thought now more than ever
by Noah Glass — CEO, Olo
Are you leaving lots of potential business on the table in your customers' kitchens? You are if you haven't at least considered the very real possibility that…
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Pizza driving restaurant industry into digital revolution
by Noah Glass — CEO, Olo
Pizza leads all other restaurant industry segments in digital ordering adoption, but the digital ordering and delivery landscape is in the early stages of a…
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Is mobile the key to digital ordering success?
by Noah Glass — CEO, Olo
Mobile expert discusses why mobile is the key to digital ordering success.
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Tiny stores make me happy: Tracking revenue per square foot
by Noah Glass — CEO, Olo
Leading restaurant brands are growing their top line with off-premise sales while shrinking real estate costs – resulting in better revenue per square foot and…
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Online ordering provides the holy grail of customer-level data
by Noah Glass — CEO, Olo
Even for brands in which digital ordering represents a small percentage, its search traffic and order traffic represents a meaningful sample size from which…
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Wait time zero: The need for speed
by Noah Glass — CEO, Olo
Restaurant efficiency experts cite the 7-second rule; a 7-second reduction in customer wait times increases a chain’s market share by as much as 1 percent.
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Teaching in-store and digital ordering to play nice
by Noah Glass — CEO, Olo
One of the leading brands is on its way to a digital ordering majority. Is your brand ready to handle the demand from outside your walls?
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Here’s why the end is near for restaurant POS terminals
by Noah Glass — CEO, Olo
With the majority of consumers carrying web-enabled, location-aware devices and demanding self-service options, the days of POS terminals in restaurants may be…
read now3 reasons why the Starbucks app would fail at your restaurant
by Noah Glass — CEO, Olo
Without mobile ordering, customers only seem to care about mobile payment if you give them free coffee.
read now6 technologies about to change limited-service restaurants
by Noah Glass — CEO, Olo
Chances are good that you haven't yet heard the newest buzzwords in technology, such as geo-fencing, NFC, Bluetooth Smart or location-aware check-ins. You…
read nowEating dinner with Scarlett Johansson
by Noah Glass — CEO, Olo
Is your restaurant ready to take advantage of guests new relationship with their smartphones?
read nowSurging wages and digital ordering
by Noah Glass — CEO, Olo
My last byline asked readers to consider the idea of "surge pricing" — charging higher prices based upon real-time high demand — as applied to the restaurant…
read nowDigital orderings next wave: Surge pricing
by Noah Glass — CEO, Olo
A flight to Denver during ski season is bound to be more expensive than the same flight in July, just as a bottle of Champagne is pricier in late December, and…
read nowMobile is eating your restaurant
by Noah Glass — CEO, Olo
I have devoted the last eight and a half years to the idea that smartphones would fundamentally change the way consumers and restaurants do business. It wasn't…
read nowFood and Money in 2020
by Noah Glass — CEO, Olo
Eight years after launching my company OLO - the first of its kind to combine mobile commerce and food ordering - I found myself sitting on a conference stage…
read nowMobile ordering: Changing the Gold Standard
by Noah Glass — CEO, Olo
A recent study indicating that a 90-percent order accuracy rate is considered to be best in class when it comes to drive-thru operations surprised me…
read nowSelf-service doesn't mean 'no service'
by Noah Glass — CEO, Olo
In a classic 1995 episode of "Seinfeld," Jerry's kooky neighbor Kramer gets a new phone number, the digits of which are very similar to a movie information…
read nowHow showrooming is killing your restaurant and how to fight back
by Noah Glass — CEO, Olo
When Joe DePinto, 7-ElevenCEO, addressed the crowd from the main stage of the Restaurant Leadership Conference in April in Scottsdale, he sounded a clear…
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