Stacy McGranor
Stacy McGranor
Stacy McGranor is the experience-obsessed founder of Blueprints & Playbooks, a Customer Experience consulting agency. With 15+ seasons across MLB, NBA, MLS, and NHL—including creating the first-ever Customer Experience function in professional sports—she takes inspiration from Nancy Drew and Curious George while harnessing her MBA and MS in Business Psychology to create experiences that make customers feel seen, valued, and eager to return.
Recent Contributions
Deep dishing on CX: how ordering ahead helps the customer experience
by Stacy McGranor — Chief Experience Officer, Blueprints & Playbooks
Businesses can delight customers and boost their bottom line by inviting customers to take small, mutually beneficial actions that turn a potential point of…
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