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Boston Pizza to implement SpeedLine POS software
February 11, 2007
LYNDEN, Wash. — Boston Pizza is updating its Edmonton, Alberta call center with new software from pizza point-of-sale provider SpeedLine Solutions Inc.
The Edmonton call center, which serves 21 Boston Pizza locations, is a strategic asset for the chain, said Kelly McClung, business manager for Boston Pizza's Northern Alberta corporate office.
"It takes a lot of staffing pressure off our individual restaurant locations by taking phone orders off their plate," McClung said. "Down the road, we plan to expand the capacity of this call center, and perhaps add more in other areas."
The existing UNIX-based system at the call center was limiting growth, McClung said.
"It was archaic," McClung said. "A number of our competitors use SpeedLine, and we were impressed by how solid the system is."
Richmond, British Columbia-based Boston Pizza operates 265 restaurants in Canada.
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