Delivery

Cartwheel partners with Toast to help restaurants optimize delivery operations

August 11, 2023

Cartwheel, an on-demand delivery management platform, has joined the Toast Partner Ecosystem in an effort to help restaurants using Cartwheel's Hybrid Delivery and third-party fleet-management capabilities manage delivery functions directly from their Toast point-of-sale systems, according to a company press release.

Designed to allow restaurants to optimize in-house and outsourced delivery operations, the technology also connects seamlessly with multiple national third-party fleets, providing increased flexibility and choice when it comes to order fulfillment.

Toast, a cloud-based, all-in-one digital technology platform, works with integration partners in its Toast Partner Ecosystem, a curated portfolio of over 200 partners who deliver specialized technology and services to help restaurant operators increase sales, engage guests and keep employees happy.

"We are thrilled to welcome Cartwheel to the Toast Partner Ecosystem and delighted to offer our customers Hybrid Delivery and fleet management capabilities with the Toast POS," Keith Corbin, Toast's senior director of business development, said in the release. "By working with Cartwheel, restaurants can not only enhance their in-house delivery capabilities, but also tap into multiple third-party fleets to help optimize the delivery experience."

The partnership has been beneficial for Kevin Polk, owner of Jackrabbit Deliveries, an Alabama-based delivery service company.

"I serve two restaurants using both Toast and Cartwheel, Cool Moose Cafe and Meat Boss, and both see seamless order flow from one step to the next," Polk said in the release. "In addition to access to national third-party networks, restaurants are able to prioritize local DSPs, including Jackrabbit, for maximum optionality."

Another joint customer, Michael DeNunzio of Fine Folk Pizza, said the Florida-based company uses its own drivers as well as third-party drivers.

"Cartwheel's driver tracking and delivery management tools have helped us improve the customer experience," he said in the release.

The platform offers a customized and branded order tracking interface, helping restaurants to increase brand awareness and drive customer loyalty, said Alex Vasilkin, co-founder and CEO of Cartwheel.

"Thanks to Toast's open, partner-powered approach, restaurants of all kinds can utilize Cartwheel's best-in-class technology to optimize delivery," he said in the release. "Especially for categories like pizza, it's crucial that delivery is streamlined and efficient, and we're proud to empower Toast customers with the tools to get it right."