Technology

Curbit partners with Ovation to streamline guest experience

February 20, 2024

AI-driven order company Curbit has partnered with Ovation, a guest feedback system, to streamline brand interactions with guests, offering an elevated guest experience coupled with a comprehensive feedback loop, according to a press release.

"We are thrilled to bring this to our shared ecosystem," Scott Siegel, co-founder and CRO of Curbit, said in the press release. "This pairing closes the operator feedback loop with speed of service and guest sentiment insights. Actionable data goes right back into the operations to support continuous improvement and translates to a more reliable guest experience."

When patrons with a valid mobile number place an order through a brand utilizing the Curbit and Ovation service, real-time SMS updates powered by Curbit will provide accurate promise times and comprehensive order progress information. This ensures guests are well-informed and can anticipate order status.

Approximately 30 minutes after the scheduled pickup time, customers will receive another SMS within the same thread. This touch point, powered by Ovation, invites them to share feedback and rate their overall experience. This dual-powered approach not only keeps customers engaged during the pickup experience, but also increases adoption into the feedback process.

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Ovation

How Great Restaurants Get Better - Guest Experience Management Platform

Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave's Hot Chicken, use Ovation to get more feedback, recover guests in real-time, and improve.

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