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Domino's deploys new online ordering for supplies, customer service

Capgemini, provider of consulting, technology and outsourcing services, implemented a new equipment and supply online ordering system for Domino's Pizza franchisees.

May 7, 2015

Capgemini, provider of consulting, technology and outsourcing services, implemented a new equipment and supply online ordering system for Domino's Pizza franchisees, the company said in a press release.

The new system, built on the NetSuite SuiteCommerce platform, enables Domino's network of more than 1,000 independent franchisees in North America to order equipment and supplies online. The cloud-based platform is integrated with Domino's franchisee support organization, streamlining operations for producing pizzas and other items. 

NetSuite Inc., a provider of cloud-based financials/ERP and omnichannel commerce software suites, launched its new online system in December 2014, which allows franchisees to order equipment and supplies via self-service payment and shipment tracking.

Capgemini also integrated the system with Domino's North America enterprise resource planning and warehouse management systems to aid the operations and ordering experience, providing Domino's customer service representatives with data to improve accuracy and efficiency of phone orders and assist with online inquiries.