Technology
Happy Joe's Pizza & Ice Cream tests robot, AI at Iowa location
June 27, 2024
Happy Joe's Pizza & Ice Cream is testing a robot built by Bear Robotics to bus tables, deliver orders and even sing "Happy Birthday" to guests at its Bettendorf, Iowa, location, according to a press release.
The robot has a 270-degree circle of visibility which enables it to carry drinks to tables and dirty dishes to the dishwasher.
In addition to the robot, Happy Joe's has partnered with Voicify to simplify and streamline phone ordering that is integrated with its POS system provided by Speedline. The AI brand boasts the following features:
- Automatic speech recognition.
- Natural language understanding.
- Text-to-speech processing.
- Complex orders with changes in real-time.
- Accurate upsells and order review.
- Transaction details and loyalty info.
"Many industries are learning just how powerful AI tools can be," Tom Sacco, Happy Joe's CEO and chief happiness officer, said in the press release. "We wanted to be at the forefront of these changes. Being able to sync with our point-of-sale system and walk our guests through the ordering process allows our employees to spend more time crafting perfect pizzas and creating memorable experiences for our guests."
Happy Joe's Pizza & Ice Cream has eight company and 34 franchise locations throughout the Midwest.
