News

Jacent broadens phone-order lineup with Voice Center

October 17, 2005

SANTA CLARA, Calif. — Jacent Technologies, a supplier of voice-ordering platforms for automating inbound telephone calls, announced the release of its new Jacent Voice Center.

According to a news release, Voice Center is a comprehensive call management platform that offers two new modules, CallWise and QuickStart. Both work with Jacent's current module, OrderStream.

Voice Center significantly improves the performance of the telephone order process with a customizable ordering framework using the most advanced speech-recognition technology.

"Since putting in the Jacent Voice Center, we have been able to place an order much faster through the POS system," said Glenn Barker, a Round Table Pizza franchisee in California. "Usually, we have handled increased call volume by throwing more people at the problem, but this system eliminates that."

The CallWise module records each phone call and delivers comprehensive reporting and analytics so that businesses can better understand all aspects of the ordering process.

The OrderStream module prevents abandoned calls by giving customers the option of placing orders automatically without waiting for staff to answer.

* QuickStart speeds call times by providing staff with pre-screened customer order information before they even pick up the phone.

"Even the best-managed phone sales operations face issues such as unexpected peak volumes, inconsistent staff performance, high turnover and rising labor costs," said Trevor Stout, president and chief executive of Jacent. "With Jacent Voice Center and our expanded product suite, we can now impact all aspects of phone sales."