LRS launches Table Tracker system to expedite orders

May 29, 2014

Long Range Systems has launched Table Tracker 3.0, a table location system that identifies where guests are sitting so restaurants can deliver food faster. According to a news release, the system also generates analytics on operations and service. 

“Gone are the days of frustrated customers watching their food grow cold as a perplexed food runner searches for the right table,” CEO Skip Cass said in the release. “Table Tracker is a seamless table delivery management system that helps restaurants provide a better guest experience and operate more efficiently all while providing reporting and insights that can be used to further improve productivity and service.”  

Table Tracker guides and tracks a guest’s order from purchase through delivery. The system starts at the time of an order, when the customer is handed a tracker that reads a tag at his or her table. The location is broadcast to an order display for food runners to reference before delivering the food. Managers can then analyze Table Tracker reports to measure performance versus goals by hour or day of week, or across multiple locations.

Table Tracker 3.0 includes the following features:

  • An iPad interface that can be downloaded directly from the Apple App store;
  • Enhanced reporting and data visualizations inspired by Google Analytics;
  • iPad and Web reporting; and
  • The ability to export data for further analysis and tracking.

Topics: Operations Management, Systems / Technology

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