Technology
Ovation unveils AI-driven operational improvement tool for restaurants
September 17, 2024
Ovation, a guest experience platform for multi-unit restaurants, has launched Goals, an AI-driven operational improvement tool designed to automate change for restaurants. Goals does the analysis for brands by telling them what's going on in their locations and how to solve problems, said Renee Curtis, senior product manager at Ovation.
"Feedback solutions often leave restaurants with more data than they know what to do with," Curtis said in a company press release. "Goals takes the guesswork out of guest-work by automatically setting priorities and tracking progress. This tool not only tells you what's happening in your locations but also guides you on exactly what to do about it."
Goals was built to address the challenges restaurants face in translating data into actionable steps. Most feedback solutions generate data, but restaurant leaders often struggle with the time and effort required to decide what to do with that information. Disseminating insights across multiple locations is another hurdle — important details can get lost in a game of telephone between corporate and stores. This disconnect leads to a lack of accountability, where stores aren't clear on what to improve, and corporate can't easily track progress, Curtis said.
How Goals works:
- AI-driven analysis: Goals analyzes public and private feedback from each location to identify the most pressing guest experience issues, such as "order accuracy" or "taste."
- Automated goal setting: Once an issue is identified, Goals sets specific targets, like reducing cold food complaints by 8% over the next month.
- Action item assignment: Restaurant leaders can assign actionable tasks to managers or team members, such as ensuring extra utensils in all to-go orders.
- Performance tracking: Progress is tracked in real-time, enabling brands to see whether a location is on track to meet its goals or if adjustments are needed.
- Continuous improvement: After the monitoring period ends, Goals provides a performance assessment and recommends goals based on the latest feedback.
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Ovation
How Great Restaurants Get Better - Guest Experience Management Platform
Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave's Hot Chicken, use Ovation to get more feedback, recover guests in real-time, and improve.
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