Papa John's Pizza tops R&I survey of U.S. pizza chains

LOUISVILLE, Ky. — For the third consecutive year, consumers have given Papa John's Pizza the top rating among national pizza delivery and takeout chains in the Restaurants & Institutions Consumers' Choice in Chains Survey.

 

According to a news release, Papa John's, which earned its best overall score ever, outdistanced the next closest national take-out and delivery chain by a record margin of almost six points. The company also received the highest rating in the individual attributes of food quality, service, cleanliness, menu variety and reputation among national pizza delivery and take-out chains.

 

"This honor speaks directly to the hard work and dedication of our franchisees and corporate operators who strive to live up to our 'Better Ingredients. Better Pizza.' brand promise every day," said Papa John's president and chief executive officer, Nigel Travis. "Whether it's with the products we make and deliver, or the service we offer our customers, quality is at the heart of everything we do. We are honored that consumers have recognized this commitment."

 

R&I's Consumers' Choice in Chains survey is an independent study commissioned by Restaurants & Institutions magazine and conducted by the Reed Research Group. More than 3,100 consumers rated 120 national and regional restaurant chains on eight customer satisfaction attributes: food quality, service, convenience, cleanliness, value, atmosphere, menu variety and reputation. Scores for each attribute were then weighted to create an overall score.

 

For seven years straight, Papa John's also has led its pizza competitors in the American Customer Satisfaction Index conducted by The National Quality Research Center at the University of Michigan Business School.

 

Following are scores posted by Papa John's and its nearest competitors.

 

 

               Overall Score Atmosphere Cleanliness Convenience

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Papa John's        52.7         31%             44%         52%

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Pizza Hut            46.8         34                 40             49

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Little Caesars     44.9          24                34             53

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Domino's Pizza   43.3          24                36             51

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            Food Quality Good Reputation Menu Variety Service Value

-------------- ------------ --------------- ------------ ------- ----- -----

Papa John's   66%          64%              48%      50%      49%

-------------- ------------ --------------- ------------ ------- ----- -----

Pizza Hut        58             58                46           43        40

-------------- ------------ --------------- ------------ ------- ----- -----

Little Caesars   44            42               30           37        69

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Domino's Pizza  47           50                37          43        46