Technology

Papa Johns teams with Loadmill to enhance customer experience through AI-powered testing

Image: Papa Johns

August 22, 2024

Papa Johns has partnered with Loadmill, a provider of AI-powered software testing solutions. This collaboration aims to significantly improve Papa Johns' software testing capabilities, ultimately leading to a smoother and more efficient customer experience, according to a press release.

Papa Johns will leverage Loadmill's advanced AI technology to move beyond automating repetitive tasks. The platform will empower their team to build a comprehensive testing framework encompassing their entire digital ecosystem, including online ordering platforms, store technologies, dispatch applications and related systems.

This comprehensive testing approach will help Papa Johns ensure a flawless customer experience, accelerate software development, and drive innovation. Ultimately, it will enable faster delivery of new features for their customers.

"Partnering with Loadmill is a pivotal step in Papa Johns' journey to deliver a better experience for our customers," Joshua Sullivan, senior director of digital engineering at Papa Johns. "Loadmill's AI-powered API testing will significantly accelerate our ability to delight customers with innovative features and products while maintaining the highest quality standards."

"At Loadmill, we're dedicated to delivering seamless digital experiences, and we're honored to embark on this journey with Papa Johns," Ido Cohen, CEO of Loadmill, said in the press release. "Our team is eager to help Papa Johns continue its legacy as a digital pioneer as the company evolves its software testing and reaches even higher levels of customer satisfaction."

Papa Johns has more than 5,900 restaurants in approximately 50 countries and territories.