Technology

Pizza Pizza introduces real-time tracking

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August 12, 2022

Canada-based Pizza Pizza has partnered with Captain AI to offer its customers real-time order tracking via the company app, according to a press release.

Customers will be able to follow their pizza from the time their order is placed, to the oven, throughout their driver's trip and right to their front door. The new technology includes a management tool for restaurant owners, an AI powered live dispatch app and a driver app, all of which leverage AI to optimize for efficiency, time and cost.

"We're proud to be the first QSR in Canada to bring live order tracking to over 400 locations coast to coast" Paul Goddard, president and CEO of Pizza Pizza, said in the release. "We have a long history of leveraging technological innovation to optimize our best in class delivery offering. In addition to improving the customer experience, the efficiencies this new system brings will allow us to improve our environmental footprint by reducing paper receipts, reducing food waste and critically, saving fuel usage across thousands of deliveries every year. It's a true win-win."

The new order tracking system is being introduced to the company in phases across Canada, with dozens of Pizza Pizza restaurants already live.

Pizza Pizza operates 730 restaurants throughout Canada.