Technology

SoundHound AI survey finds nearly 8 in 10 diners believe AI assistants will take over most food ordering within years

Nearly 80% of diners believe AI assistants will take over food ordering duties in the next few years, according to a press release and report by AI firm SoundHound AI.

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October 26, 2023

Nearly 80% of diners believe AI assistants will take over food ordering duties in the next few years, according to a press release and report by AI firm SoundHound AI.

Surveying individuals who eat at or order from restaurants at least once a month, the survey found that 77% of respondents expect to an AI voice assistant to order their food within a few years.

Other findings include:

• 47% say it is important for restaurants to use innovative technology to enhance user experience.
• The top drivers of customer satisfaction are order accuracy, food quality, and technology (in that order).
• Additional drivers of customer satisfaction include ability to call to place an order, speed of drive-thru service, and ability to order from an in-restaurant kiosk instead of in-person.

SoundHound AI has made the study whitepaper available via PDF.