Operations

SpotOn debuts wait time feature to jump-start order process

Adobe Stock.

June 13, 2023

SpotOn, a software and payments provider, is debuting a "Seat & Send" feature that jump-starts the ordering process for customers who are waiting to be seated for a meal.

Once a customer is placed on a restaurant's waitlist or reservation roster the feature lets guests pre-order food and drinks. The order will be processed to the kitchen immediately once the guest or party of guests is seated, according to a press release.

The solution allows guests to receive orders faster, while restaurants improve operational efficiency, turn tables faster and reduce pressure on servers as they continue to face labor challenges.

"As a parent to three young kids, I am particularly excited about how Seat & Send adds convenience and speed without sacrificing quality," Bryan Solar, chief product officer at SpotOn, said in the press release. "As soon as I sit down, my order is fired to the kitchen, which means my kids are fed sooner, and the restaurant gets that table turned faster. It's the type of win-win outcome that we strive to provide our restaurateurs and their guests."