White Paper

10 Steps to Developing a Crisis Management Plan

December 10, 2010

How an operator prepares for and handles a crisis can mean the difference between survival and shutdown. Everything from a hurricane to a foodborne illness outbreak to a car accident involving a delivery driver can adversely affect a pizzeria. The right type of insurance can help, as well as having a crisis management plan. When developing a crisis management plan, consider:

• Who will speak for the organization
• How to get in touch with employees
• Having a crisis management center