Webinar

Embrace post-covid opportunities in your restaurant

November 17, 2022

"The coronavirus pandemic caused one of the biggest disruptions to the American labor force in modern history. The Great Resignation saw 47 million people leaving their jobs voluntarily, with impacts on the food service and hospitality industries still being felt." – Clover

Customers have taken notice of the rampant labor shortages. At Hazlnut, we've found that 18% of all calls are missed and 3 out of 4 of those callers were trying to place an order. Of those that do get answered, they are put on hold an average of 60 seconds, leading to a poor customer experience, fewer return visits and a loss of potential revenue.

With the ever-changing world we live in, we must constantly find new ways to adapt and grow with our loyal customers. Our mission is to enhance the customer experience by reducing friction in the ordering process.

In this webinar we learned:

• How COVID changed the ordering mix

• How to deal with the unprecedented labor shortage

• How to embrace post-COVID opportunities in your restaurant

Meet the speakers

Dick Sikes
Co-Founder and CEO
Hazlnut

Dick Sikes, CFA, MBA - Through formal education as well as 14 years experience in Banking and Hospitality, Dick has a deep understanding and appreciation for business management and operations of all sizes. Dick is passionate about technology and helping small and medium sized businesses leverage innovation to improve business outcomes.

Steven Edwards
Co-Founder and COO
Hazlnut

Steven Edwards is responsible for onboarding, customer success and development at Hazlnut. He graduated from Florida State University with a Bachelor of Science in Mechanical Engineering and applies his knowledge of manufacturing and quality engineering into the systems and processes that keep Hazlnut humming.

Solomon Davis
Digital Strategy & Operations Consultant
Uncle Remus Saucy Fried Chicken

Solomon Davis directs operations & digital strategy at Uncle Remus, where he is reimagining the role analytics and technology play in shaping the company's operations. With small and medium-sized businesses being vital to our economy, Solomon believes data-driven decisions and innovation will help them address today's challenges and position them for future growth.

Meet the moderator

Mandy Wolf Detwiler
Managing Editor
Networld Media Group

Mandy Wolf Detwiler is the managing editor at Networld Media Group and the site editor for PizzaMarketplace.com and QSRweb.com. She has more than 20 years' experience covering food, people and places.