Case Study
How Earthbar 70X'd Their Feedback Volume
January 30, 2025
Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single team member to handle sporadic email feedback, Earthbar faced delays and limited insights. With Ovation, the brand now collects over 100 pieces of feedback daily, empowers store leaders to respond to guests in real time, and improves operations.
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About The Sponsor
Ovation
How Great Restaurants Get Better - Guest Experience Management Platform
Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave's Hot Chicken, use Ovation to get more feedback, recover guests in real-time, and improve.
