Webinar
How Voice AI Is Driving Customer Satisfaction And Growth
August 9, 2023
At a time of change in the restaurant industry, customer satisfaction has never been more important. Endless choice means it's imperative that restaurants deliver great experiences that attract new patrons and cultivate loyalty.
When it comes to food ordering, studies show that customers value speed and efficiency above all else. As the time to process an order becomes more protracted, restaurants risk consumer frustration, bad reviews, and ultimately lost revenue.
Join SoundHound and Oracle Food & Beverage as they discuss how voice AI for restaurant ordering is expediting sales in a way that drives growth while ensuring customers keep coming back for more.
Meet the speakers
Matt Thompson
Senior Director, Product Management
SoundHound
Throughout his career, Matt Thompson has been driving innovation across screens and devices of all shapes and sizes.
At SoundHound, Matt leads product management for restaurant drive-thrus and third-party integrations, introducing unique experiences, expanding our point-of-sale footprint, and creating new opportunities for monetization.
Previously at VIZIO, Matt led the software product roadmap and user experience for VIZIO's smart TV platform. When at DIRECTV, Matt directed partner strategy and design thinking initiatives and also led the software team to multiple Emmy awards for the NFL Sunday Ticket interactive experience.
Daniella Sardi
Head of Enterprise, Restaurants
SoundHound
Daniella has been in sales her entire career, working her way up from account executive to team lead, to Regional Director, and then VP of sales at several companies. Her motto is: authenticity goes a long way so just be yourself and people will reciprocate – she believes the best relationships are built through this leadership style.
Her philosophy is to put people first to create a community of amazing colleagues and friends who would run through brick walls for one another. She is currently one of SoundHound's very own, heading up Enterprise for Restaurants.
Oana Busuioceanu
Senior Manager Solution Engineering
Oracle Food & Beverage
Oana has over 20 years of experience in the Food and Beverage industry, technology and software development. She is now leading the regional EMEA solution engineering team at Oracle Food & Beverage and driving integration of innovative partners with Oracle applications.
Throughout her career Oana has used her passion for software development to develop technologies such as AI, voice, machine learning, data science and has been awarded the Oracle Creators programme.
Pete Dalby
Senior Solution Engineer
Oracle Food & Beverage
Pete has nearly 20 years' experience working with customers in the Food and Beverage Industry helping them to better understand our Oracle solutions, focusing more closely on guest-facing, digital technologies.
Prior to working with IT solutions, he travelled extensively working in restaurants all over the world and represented the UK working for Disney the EPCOT Center, Walt Disney World, Florida.
More recently Pete has been driving and shaping the Food and Beverage innovation in the brand new Oracle Industry Lab, innovation showcase at Oracle HQ, Reading, UK.
Meet the moderator
Mandy Wolf Detwiler
Managing Editor
Networld Media Group
Mandy is the managing editor at Networld Media Group and the site editor for PizzaMarketplace.com and QSRweb.com. She has more than 20 years' experience covering food, people and places.
