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Customer Service / Experience News & Media

Fresh Brothers Pizza takes it to the 'next level' with Jumanji

March 24, 2020

Fresh Brothers Pizza is catering to its sheltered-in-place customers with a movie night bundle package that include a large one-topping pizza, six fresh knots…

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The Big Shift: Transition to 'delivery only' tough, but potentially lifesaving

by S.A. Whitehead — Food Editor, Net World Media Group

The pandemic that has now got the U.S. restaurant industry in a stranglehold is forcing many brands to delivery-only operations, which not only is requiring…

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Papa John's ekes out a win in trading, other public brands drop over tough week

by S.A. Whitehead — Food Editor, Net World Media Group

Papa John's actually managed to climb during trading over the last devastating week for the restaurant industry. Other publicly traded brands did not fare so…

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Adapting to the new normal: Vendors offer free services to restaurant operators

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurant operators are scurrying to completely revamp operations to meet the needs of a more or less "locked-in" customer through delivery, drive-thru and…

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Domino's rolls out Pie Pass to expedite carryout orders

February 17, 2020

Domino's is rolling out a new tech that lets carryout customers who order and pay online immediately grab their orders in stores without having to wait in…

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The pizzeria winter doldrums sales stimulation tipsheet

by Andrew Rosenbloom — Director of Marketing, Consolidated Concepts

While Valentines Day later this week will pick up sales at many pizza brands, there are still the other 364 days of the year that sales must be sustained. Read…

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US restaurants vs coronavirus: The very real things US brands can do now

by S.A. Whitehead — Food Editor, Net World Media Group

No, the coronavirus is not a major health threat in the U.S. at this time. But the fact is, that could quickly change, and there are some very real…

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KFC, Pizza Hut launch 'contactless' delivery in China amid virus fears

February 4, 2020

In China, where the coronavirus has taken its heaviest toll thus far, Yum Brands' KFC and Pizza Hut stores have initiated contactless delivery as part of the…

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Domino's, Papa John's, pizza ingredient prices all down last week

From wheat and cheese to the gas that fires pizza ovens and powers delivery vehicles, all major pizza commodity prices took dives last week. The bad news is…

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How self-service ordering kiosks are transforming QSRs

While the QSR experience is typically quite simple, the introduction of more advanced technology -- namely self-service food ordering kiosks -- over the course…

Presented by KioskMarketplace.com

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Papa John's makes play for mid-day with piadina-esque debut

January 31, 2020

As QSRs clamor over breakfast, maybe the next big battlefront for pizza will be lunch. At least Papa John's is hoping its customers will be moving in that…

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How AI can revolutionize your restaurant

by Adam Ross — General Manager, Americas, Deputy

Like any other industry, restaurants are under relentless pressure to satisfy the soaring expectations of consumers, who are keen on more personalization and…

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How Domino's connects corporate execs to reality of store life

by S.A. Whitehead — Food Editor, Net World Media Group

Store-level employees are often on the receiving end of corporate dictums that may not always sync with pizza restaurant reality. Enter Domino's Pizza Prep…

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What pizza operators can learn from Domino's use of AI

by S.A. Whitehead — Food Editor, Net World Media Group

Tuesday, Pizza Marketplace told you about Domino's use of AI to boost the customer experience. Today, we break down what restaurateurs can take away from the…

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Domino's digs into GPUs' data-churning mega-muscle to transform customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Domino's has discovered a virtual goldmine in the data-handling computer power of a resource once confined to the picture-heavy needs of video gaming — the GPU.

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Self-order kiosks are on a roll in U.S. restaurants

It’s no secret – self-order kiosks are on a roll in the U.S., which is catching up to Europe, where they are already commonplace. The reasons are multi-fold.

Presented by KioskMarketplace.com

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California Pizza Kitchen stores tap into customer intelligence platform

January 13, 2020

California Pizza Kitchen has tapped restaurant intelligence platform, Yumpingo, to bring real-time guest insights to the 240-plus unit brand, according to a…

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Grubhub addresses phone order snafu

January 9, 2020

Grubhub customers will be hearing a new prompt when placing a call to a restaurant using the ordering app, which will direct them to press the No. 1 to place…

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Little Caesars makes big jump into delivery

January 6, 2020

Longtime pizza delivery holdout, Little Caesars, announced Sunday they are getting into the increasingly important food delivery game by partnering with…

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Blendid installs its second robotic smoothie kiosk

December 31, 2019

Robotic self-serve smoothie kiosk-maker, Blendid, has  installed its second location, this one at Sonoma State University's Charlie Brown Café earlier this…

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