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Customer Service / Experience News & Media

Oregon pot-seller angles in on Super Bowl pizza business

January 29, 2019

A Rhododendron, Oregon marijuana dispensary wants some of all that pizza delivery action pizza brands will be netting Super Bowl Sunday. That's why Mt. Hood…

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Could Pie Five's 'Goldilocks' be its golden opportunity?

by S.A. Whitehead — Food Editor, Net World Media Group

In the famous children's story, Goldilocks, the pint-sized heroine goes through the paces to land on something that's "just right." Now Pie Five hopes its…

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Taking a chopped salad QSR on the road: Chop Stop CEO talks brand expansion

by S.A. Whitehead — Food Editor, Net World Media Group

Can a meat-and-potatoes guy’s chopped salad QSR survive outside of Southern California? Podcast spotlight interviewee Mark Kulkis is convinced of that fact as…

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'So, what are ya' drinkin'?' One of this year's most complicated questions

by Cherryh Cansler — Editor, FastCasual.com

The answer to that age-old question, "So, what are you drinkin'?" has gotten a lot more complicated. But pizza brands that don't brush up on their answers to…

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Taco Bell HR leader on making your restaurant an employee magnet

by S.A. Whitehead — Food Editor, Net World Media Group

Taco Bell's VP of People and Experience discusses the brand's multi-faceted approach to pulling in great employees in a tight labor market.

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Your Pie franchisee: What you do for your team, pays off with your guests

Despite the tough labor market, Georgia Your Pie franchisee, Ross Bradley, urges operators to continue to invest in their teams, just as they would in their…

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Pizza Hut expands beer delivery to 5 more states pre-Super Bowl

January 7, 2019

Less than one month before the Super Bowl, Pizza Hut said this morning that it is adding nearly 300 more stores in Florida, Iowa, Nebraska, North Carolina…

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Schlotzsky's president on brand rebirth at age 50

by S.A. Whitehead — Food Editor, Net World Media Group

QSRweb Editor Shelly Whitehead talks with Fast Casual Editor Cherryh Cansler about the innovators in the Top 20 Brands to Watch report, then Schlotzsky's…

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Pizza Inn puts a little "Philly" in its pies

January 4, 2019

Pizza Inn has introduced a Philly Cheesesteak Pizza as an addition to its All Day Buffet, a news release said. The new offering includes steak, onions, green…

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How 'ancient grains' help pizza operators roll in the dough

by S.A. Whitehead — Food Editor, Net World Media Group

Teff, amaranth and other ancient grains have been going strong in the restaurant world for several years. But pizza restaurateurs stand to gain more than most…

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8 pizza operational perks from mobile food safety software

by Terry Dolan — Head of Solutions, WorldAPP

Mobile food safety software can provide pizza brands an array of other operational benefits, including everything from increased accountability to overall…

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Top 10 2018 Pizza Marketplace 'reads': Predictions, problems plus Papa John's

by S.A. Whitehead — Food Editor, Net World Media Group

Innovative approaches to pizza brand problems, pie flavor trends and, of course, the ubiquitous soap opera-in-a-pizza-box, Papa John's, were the leading…

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Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…

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Positive pizza guest engagement? It's all how (when, where) you ask the questions

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

Customer insight makes the restaurant world go 'round because it gives pizza brands a critical competitive advantage. And while many brand leaders may think…

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Ritual launches business app

December 12, 2018

Order ahead app, Ritual, has launched Ritual for Business in the U.S., which the company said was created to help businesses attract and keep talent by…

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Grubhub 2018 order data shows US love for plant-based food, chicken, spice

December 7, 2018

The major U.S. food-ordering and delivery hub, Grubhub, has released its ordering data-based "Year in Food" report derived from the content orders placed by…

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Pizza Hut to acquire digital ordering service

December 5, 2018

Pizza Hut has agreed to buy online ordering software and service provider, QuikOrder, as part of one of Pizza Hut's largest acquisitions to date, though terms…

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ShopAdvisor’s Mobile Marketing Solution Draws Diners to Regrub’s Smashburger Franchises

One Smashburger franchise owner, Regrub, Inc., has turned to ShopAdvisor to drive more brand awareness, customer engagement and sales with four restaurant…

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Freddy’s Frozen Custard & Steakburgers teams up with Tillster on digital ordering, loyalty

Rapid Growth Drives Freddy's Need for Fully-Integrated Digital Platform to Enhance Guest Experience

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Calling all restaurant leaders' ears: Podcast starts here Nov 30

by S.A. Whitehead — Food Editor, Net World Media Group

Ready for an early holiday gift? QSRweb is joining with sister sites, Fast Casual, Food Truck Operator and Pizza Marketplace, to start a weekly podcast on all…

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