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Customer Service / Experience News & Media

Papa 'Alaura/Brent/Dougie's' new commercial takes emphasis off of 'John'

In a new 30-second video commercial, Papa John's puts the focus on just about everyone involved in the company except its founder, the embattled and all but…

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Making your pizza pack 'em in this pro football season

by Andrew Rosenbloom — Director of Marketing, Consolidated Concepts

Pro football season is off and running and pizza is usually not far behind. But pizza purveyors without a plan for capitalizing on all that potential business…

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Poll: Customers love Blaze, Chick-fil-A, Taco Bell, Krispy Kreme

September 12, 2018

The 30th annual Harris Poll's EquiTrend Study around the strongest U.S. brands this year dubs a handful of restaurant brands as being closest to Americans…

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NBA star, restaurateur open 800 Degrees luxe location in NYC

September 10, 2018

800 Degrees Woodfired Kitchen has opened at 1 East 33rd St., in New York City. Mario Zeniou, who formerly oversaw business at Estiatorio Milos in Midtown…

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Delivery driver crime: The restaurant industry problem nobody talks about

by S.A. Whitehead — Food Editor, Net World Media Group

With restaurant online ordering expected to reach $365 billion by 2030, it's little wonder delivery driver is one of the hottest jobs around. But there's a…

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Boston's gets 'Appy' with weekday customers

September 7, 2018

Boston's Pizza Restaurant and Sports Bar is apt to haul in higher happy hour tabs and bigger weeknight crowds, with its new weekday "Appy Hour" offerings, a…

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Mountain Mike's Pizza puts fire 'n' spice in new wings

September 6, 2018

Mountain Mike's Pizza has added bone-in chicken wings to the menu with the diner's pick of four sauces from Frank's RedHot and KC Masterpiece, according to a…

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Refining the recipe: Leading a pizza legacy brand into its best future

Growing a legacy brand into a lasting future is never easy and always time- and personnel-intensive. In this blog, Mr. Gatti's President Michael Poates shares…

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Pizza Hut offers contests, apps, discounts to kick off NFL sponsorship

September 5, 2018

Pizza Hut is pulling out all the stops for its premier year as Official Pizza Sponsor of the NFL, beginning with a new digital platform within Hut Rewards…

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Brixx brunch breaks from traditional pizza hours to capture Sunday morning customer

August 30, 2018

Brixx Wood Fired Pizza is adding a Sunday brunch menu in hopes of capturing sales during a traditional downtime for pizza brands, according to a company news…

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Restaurants and Gen Z: 'And now for something completely different'

Just about the time restaurateurs were getting millennials' buying behaviors down, the next wave of consumers has crashed onto the restaurant shores. Welcome…

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2 pizza brands open in Chicago Midway Food Hall

August 28, 2018

Woodgrain Neapolitan Pizzeria and Pizza Vino are now part of Chicago Midway's newly opened food hall that also features 19 quick-service concepts offering…

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Pizza biz revenue-redoubling plan: Office networks

Lest anyone doubt it, even the top brass of the biggest companies like a great pizza for lunch now and then. That could mean a great new source of revenue for…

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Blaze's new pie boasts built-in heat source

August 22, 2018

Blaze Pizza customers are getting "burned" in a good way with the brand's new Hot Link Signature Pizza, featuring house-made spicy red sauce. The offering is…

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How Wow Bao 'wows' 'em with cartoon-adorned cubbies

Wow Bao's Geoff Alexander talks about how the brand uses kiosks, cubbies and cartoons to delight busy customers even when they are in a huge hurry to pick up…

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Pizza Hut performance drags down Yum China Q2 results

August 2, 2018

Yum China reported an overall 1 percent dip in same-store sales for the company during Q2 2018, stemming from a hefty 4-percent drop in its Pizza Hut brand's…

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The Power of VEN-U Sensors

Restaurants, Warehouses, Tech Firms and other businesses can benefit from a 24/7 remote monitoring solution.

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Toppers returns to its 'rebel' roots with items 'outside the (pizza) box'

by S.A. Whitehead — Food Editor, Net World Media Group

Toppers is going back to its quirky beginnings by thinking "outside the (pizza) box" when it comes to the brand's menu.

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Papa John's kicks Schnatter out of HQ, acts to fix brand, company culture

by S.A. Whitehead — Food Editor, Net World Media Group

Investors are showing their approval in the actions taken thus far by Papa John's to act on the problems inflicted by its founder's words. Stocks were up…

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Study: Pizza brands have big opportunity in Gen Z travelers

by S.A. Whitehead — Food Editor, Net World Media Group

College-age consumers are not that wild about partying when they are traveling, but they DO love traveling itself more than any other single activity. And…

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