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Customer Service / Experience News & Media

Study: Consumers receptive to chatbots

March 30, 2017

A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…

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Blaze Pizza 'Keepin It Real' in 2017

March 29, 2017

Blaze Pizza won't have any artificial additives in its menu items as part of its "Keepin' It Real" initiative, which also encourages guests to commit to…

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Pupatella expands with four Virginia locations

March 29, 2017

Franchisee Zeeshan Kaba has signed a deal with Pupatella, a Neapolitan pizza concept, to open four locations in Richmond, Virginia, according to a press…

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McDonald's massive move to mobile ordering: A big change that warrants big groundwork

by Russell Zack — SVP, Products and Solutions, HelloWorld

McDonald’s and its recently unveiled plans to implement mobile ordering and curbside pickup is proof that even the mightiest brands now know mobile ordering is…

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A little online burger buzz teaches a lot about menu prices

by Josh Anish — Head of Content, Quantifind

Polls and restaurant traffic data this year have made it relatively clear that limited-service restaurant customers today are increasingly concerned about the…

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Rosati's CEO: 'If your company is a boys club then join the club'

by Cherryh Cansler — Editor, FastCasual.com

Marla Topliff, president of Rosati's Pizza, fell in love with the restaurant business after working as a marketer for Rosati's.

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3 pizza concepts adopt Punchh platform

March 23, 2017

Punchh, a restaurant technology platform, added MOD Pizza, Pizza Inn and PizzaRev in the second half of 2016, according to a press release.

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NRA implores Congress: 'Keep debit-swipe fee controls in place'

March 22, 2017

The National Restaurant Association has joined forces with dozens of other restaurant groups to launch a campaign against repealing debit swipe-fee protections…

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Marco's blazes new trails across Big Sky country

March 21, 2017

Big Sky country is the setting for a new stage off growth for Marco's pizza, which is staging a town hall meeting to kick things off. The brand said in a news…

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5 key actions to maximize mobile email marketing

by Seshu Madabushi — Founder & CEO, mKonnekt

Being in the restaurant business today means being in the business of mobile communication. These five steps are key to making that mobile marketing work well.

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Brand new way for brands to engage on-the-go

March 12, 2017

Brands seeking new efficiencies and novel approaches to mobile subscriber engagement are taking note of Google's introduction of its Rich Communication…

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Papa John's enhances digital ordering with PayPal, Papa Track

March 9, 2017

Papa John's International has enhanced its digital ordering process by adding PayPal as a payments option and introducing Papa Track. This tracker is designed…

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Smokin' Oak Wood-Fired Pizza opens Iowa location

March 8, 2017

Smokin' Oak Wood-Fired Pizza has opened a location in Ames, Iowa and continues to expand around the country.

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Cici's hires former Yum Brands exec

March 8, 2017

Cicis has hired Jini Foust as COO, and he will be in charge of overseeing corporate and franchise operations and training, according to a press release.

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Old Chicago accelerates growth plans

March 8, 2017

Old Chicago Pizza & Taproom reported record system-wide revenue in 2016, marking an 11 percent increase from 2015, according to a press release.

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Pieology dares customers to get into 'the thick of it'

March 7, 2017

Pieology says the April debut of its new "PieRise" thick-crust not only works great as a delivery or takeout option but is also the first of its kind in the…

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Chowly integrates online ordering, POS systems

March 6, 2017

Chowly is partnering with MICROS Retail Systems to integrate all third-party online ordering systems into POS systems for MICROS clients, according to a press…

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Amazon expands food delivery service

February 28, 2017

Washington, D.C. Amazon Prime members can now get deliveries from 150 restaurants, including Osteria Morini, Bolt Burgers, Pizza Mart and Maketto, according to…

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King-Casey, Envirosell release MenuBoard Pro

February 22, 2017

King-Casey and Envirosell, two restaurant and retail consultant firms, collaborated to create MenuBoard Pro, according to a press release.

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BuzzFeed exec schools restaurateurs on mastering customer engagement

Jennifer Klawin, SVP, brand strategy, West Coast for BuzzFeed, shared social media tips with restaurateurs.

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