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Customer Service / Experience News & Media

5 prep steps to maximize holiday restaurant business

by Seshu Madabushi — Founder & CEO, mKonnekt

Don’t look now, but the holiday season has, in the view of many, already started. For retailers, this is cash-or-crash time. For restaurant operators, this…

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7 ways to "Wow" your customer base

Brands often over-think the process when they’re attempting to come up with great ways to "surprise and delight" their customers. It doesn't have to be…

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Heard at the Fast Cas Exec Summit: Editors share favorite session quotes

by Cherryh Cansler — Editor, FastCasual.com

Another Fast Casual Executive Summit is in the books, and as always, it produced a plethora of insight.

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PizzaRev features Brussels sprouts, bacon on new pizza

October 12, 2016

PizzaRev's seasonal special pizza, a maple-roasted Brussels sprouts and bacon creation, is now available at the brand's 45 restaurants, according to a press…

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Fast Casual Summit: Why being different is better for your brand

by S.A. Whitehead — Food Editor, Net World Media Group

A restaurant's differences are its keys to greater value and desirability, says branding guru Sally Hogshead, CEO and founder of Fascinate.

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Papa John's debuts new Pan Pizza

October 10, 2016

Papa John's is kicking off its new pan pizza, and the results will have casual eaters and hard-core fans alike excited to try it, according to a press release.

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California Pizza promotion pays homage to Pizza Month

October 6, 2016

It's National Pizza Month and California Pizza Kitchen is paying homage and bringing back a reimagined version of its Carne Asada Pizza.

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MOD Pizza announces fan pizza winner

October 5, 2016

A creation dubbed simply, "The Petra," took home the grand prize in MOD Pizza's nationwide create-your-own fall pizza fan contest. The creation was named after…

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Reuters report says restaurants and robotics still haven't mixed

by S.A. Whitehead — Food Editor, Net World Media Group

Reuters today published a story on the use of robots in food service, which shows that most restaurateurs are staying with humans for the bulk of their needs…

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Free books and fire truck-delivered pizza: Two pizza powerhouses show benefits of cause-based campaigns

by S.A. Whitehead — Food Editor, Net World Media Group

Mega-chain pizza brands, Domino's and Pizza Hut, are pulling out all the stops this fall to show the world how the Big Pie Guys and Gals do marketing with a…

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The Restaurant Review Dance: Four steps to a better reputation

The importance of both knowing, and fiercely protecting your restaurant’s reputation online, is integral to business success today in any area of food service.

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Cloud POS vs. digital ordering engine: Everything you need to know

by Noah Glass — CEO, Olo

As more restaurant brands develop digital ordering capabilities, restaurant technologists must understand the key differences between a cloud POS and a…

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Pieology 'toasts' all-in-one POS

September 26, 2016

 Pieology Pizzeria has deployed Toast Restaurant's POS system throughout its 130 current locations, according to a company press release. 

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Bone marrow, server training among US Foods offerings

September 20, 2016

US Foods is taking a pro-active approach to gaining restaurant buy-in for its fall line-up of food service products, not only offering a server training…

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Your Pie flies high in North Texas with Falcon Realty Advisors

September 19, 2016

Your Pie is expanding with the help of Dallas-based Falcon Realty Advisors. The brand signed a contract with the realty firm for three years to open 1…

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Pizza Hut's new offering plays up to America's cheese obsession

September 19, 2016

In a salute to all those people who simply cannot get enough of a good thing, Pizza Hut announced today it is introducing grilled cheese, stuffed-crust pizza…

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What the best-dressed pizzas are wearing now

by S.A. Whitehead — Food Editor, Net World Media Group

Almonds, arugula, potatoes and eggs, are just a few of the players in the results of our completely unscientific poll of cool and surprisingly tasty pizza…

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3 steps to better restaurant food safety

by Betsy Craig — CEO, MenuTrinfo

The focus on food safety throughout the nation's food supply chain is at all-time high. Between consumer health issues brought about by the ingestion of unsafe…

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World's largest food service provider goes totally cage-free

September 15, 2016

The world’s largest food service provider, Compass Group, said today it is replacing all of its eggs — liquid and shelled — with cage-free varieties in 5…

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