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Customer Service / Experience News & Media

Jersey shore pizza chain adds pay-at-the-table from Ingenico

August 25, 2016

Ingenico Group and Datacap Systems, an integrated payments middleware provider, have announced the installation of its pay-at-the-table product at Uncle…

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Part 2: The pain and the glory of getting REAL

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurateurs who seek REAL certification say it’s a tough and sometimes painful process. But they are quick to add that it can end up paying off big for a…

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Technomic report says customers blame restaurants for third-party delivery service failures

August 23, 2016

Technomic Inc. found that 76 percent of consumers polled hold restaurants responsible for all errors on online portals and delivery services. In fact, the…

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RSR reveals digital gift card winners

August 23, 2016

 Retail Systems Research has published the report, "Digital Gift Cards In 2016: Where Omni-Channel Strategy Meets Customer Expectations." 

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Pizza Hut digital leader Baron Concors talks mobile strategy, best practices

Baron Concors, Pizza Hut global chief digital officer, said the “focus on mobile is a focus on customer,” and that retailers must turn their mindset to…

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Online or offline: Ways your restaurant can tap into Pokemon Go craze

by Seshu Madabushi — Founder & CEO, mKonnekt

In the annals of gaming history, this summer will go down as the summer of Pokemon Go. The augmented reality game has players worldwide out on the streets and…

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Paytronix announces winner of loyaltees award

August 16, 2016

Paytronix Systems announced the first winner of its 2016 Paytronix Loyaltees Awards — Pizza Ranch. The award is an annual program designed to spotlight…

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Blaze Pizza announces Virginia and California locations

August 16, 2016

Blaze Pizza announced in a company press release the openings of locations in Midlothian, Virginia and Lodi, California in coming days. The Lodi location opens…

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Stellar Loyalty, Splick.it/Onosys unveil collaboration

August 16, 2016

Stellar Loyalty and Splick-it/Onosys have announced a partnership to provide a pre-integrated solution for a next generation restaurant experience. 

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Uncle Maddio's expands franchising in Knoxville

August 15, 2016

Uncle Maddio's Pizza signed a second franchise agreement with Ken Heatley and his son, Ryan, according to a company press release. The pair will operate three…

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5 great ways paid social ads can equal more restaurant reviews

by Alex Membrillo — CEO, Cardinal Web Solutions

It's no secret that online reviews can be very beneficial for a restaurant's reputation and business. But many restaurateurs are not aware that they can use…

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Blaze Pizza "Disney-fies" new location

August 9, 2016

Blaze Pizza opened its new flagship location at Walt Disney World Resort in Disney Springs. According to a company press release, the unit debuts in an…

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Can coasters address consumer disengagement in restaurants?

August 5, 2016

In hopes of counteracting phone distractions in restaurants, Heckler Design has created coasters made to hold customer phones, according to a company press…

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Fired Pie announces additional Arizona locations

August 5, 2016

Fired Pie recently opened its 16th location in Chandler and 17th in Glendale — both in Arizona, according to a news release. The restaurant has a total of 1…

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NRA: Restaurateurs want technology without headaches

August 3, 2016

Only 12 percent of restaurant operators consider  themselves to be cutting-edge in implementing technology, according to a recent study conducted by the…

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5 questions for diners making the digital switch

by Jackie Berg — mArketing director, olo

As we cruise through 2016, with nearly 80 percent smartphone adoption, there is little debate: A restaurant brand's digital program is now of paramount…

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Little Caesars thinks inside the box

August 2, 2016

Little Caesars is bringing back an old favorite in its Box Set, according to a news release. The offering includes four slices of the chain's pepperoni Deep!

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Would you like some kimchi in your burrito, sir? A look at Taco Bell's innovation process

by S.A. Whitehead — Food Editor, Net World Media Group

The public relations folks at Yum! Brands recently took a moment to give us a peek inside their menu innovation process.

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The true effects of food photos: part 1

by Matthew Harper — Intern, Networld Media Group

Back in the 1800s when photography was first invented, it would have been hard to imagine people using the technology to document lunch. As restaurants are…

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Rapid Fired Pizza slices up second Cincinnati location

July 29, 2016

The Queen City of Cincinnati, Ohio is getting yet another Rapid Fired pizza late this summer, according to a company press release. The Montgomery Road…

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