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Customer Service / Experience News & Media

Marco's Pizza featured on 'Undercover Boss'

February 25, 2016

Marco's Pizza President and Chief Operating Officer Bryon Stephens appeared on the CBS show "Undercover Boss."

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Technology: A brand-driver or a necessary evil?

by Steve Starr — Chief, starrdesign

Allowing your guests to view menus, place orders and read nutritional information while at home or on-the-go is paramount. But just because we can, should we…

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Apple Watch marks Domino's newest way to order

February 18, 2016

Domino's Pizza has added the Apple Watch to its lineup of ordering capabilities.

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Thomas Printworks Enhances Market Position with Strategic Acquisition in Houston, Texas

Thomas Printworks is pleased to announce the acquisition of Seebridge Media in Houston, Texas from Steve Johns and Larry Vaughn effective February 1, 2016.…

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In the restaurant Red Zone: Running the last 20 yards in the pick-up game

The success of mobile and online ordering can only be achieved when the digital strategy has an equally well-thought out plan to support pick-up or curbside…

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Revisit your beverage program to cater to customer needs

Although a majority of pizza chains offer fountain drinks or ready-to-drink options, revisiting your beverage offering could uncover opportunities to…

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What 5 qualities do you need in your frontline employees?

by Lon Southerland — Executive Vice President, GuestMetrics, LLC.

As restaurant operators, the most important thing we do is coach and develop our people.

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Mobile is affecting commerce decisions for retailers

by Will Hernandez — Editor, NetWorld Media Group

At the NRF Big Show, a panel discussion about what's next in payments focused on the role technology has played in consumers' expectations as they interact…

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Merchants shift priorities to better serve today's consumers

by Will Hernandez — Editor, NetWorld Media Group

At the National Retail Federation Big Show, London-based multinational retailer Marks and Spencer described how it created a new loyalty program.

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Growing reception and use of restaurant self-serve POS

While rugged mobile tablets are making their way into the food services market, one element of the checkout experience that continues to be in demand for…

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5 trends to make a pie-ority in 2016

No longer content with standard pizza, hungry consumers nowadays demand a higher quality pie that's worthy of their hard-earned dough and caloric budget.

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Report: coupons primary reason consumers engage with brands on mobile

January 22, 2016

Vibes, a mobile marketing firm, has released its 2016 Mobile Consumer Report, which examines consumer perceptions and opinions about mobile marketing and…

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Olo receives $40M investment

January 21, 2016

Olo, a maker of digital ordering and delivery solutions for multi-location restaurants, has received a $40 million minority investment from The Raine Group, a…

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Technomic announces 2016 Consumers' Choice Awards for chain restaurants

January 15, 2016

Technomic has announced its 2016 Consumers' Choice Awards for chain restaurants. Technomic asked consumers to rate more than 120 leading U.S. restaurant chains…

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Fast casual pizzeria adding delivery

December 31, 2015

Persona Pizzeria is starting the new year off by launching a delivery service.

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10 fresh restaurant marketing ideas for 2016

Today there are marketing techniques that won't break the bank and will help you save time. Use these restaurant marketing ideas to take your business to the…

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Living the brand: How &pizza CEO has inspired customers to wear its logo forever

by Travis Wagoner — Editor, Networld Media Group

&pizza is the name of the Washington, D.C.-based pizzeria co-founded by Michael Lastoria and Steve Salis in July 2012. Since then, it's expanded to 1…

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Can your restaurant bounce back from a crisis?

by Travis Wagoner — Editor, Networld Media Group

Running a restaurant can be a great source of enjoyment. It can also be a risky endeavor. What can you do when your restaurant faces a PR crisis?

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Live webinar today to teach operators how to master location-based marketing

December 3, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Live webinar tomorrow to teach operators how to master location-based marketing

December 2, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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