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Customer Service / Experience News & Media

Live webinar Thursday to teach operators how to master location-based marketing

November 30, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Domino's launches 'Easy Order' button in UK

November 25, 2015

Domino's has launched its "Easy Order" button in the United Kingdom.

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Live webinar to teach operators how to master location-based marketing

November 24, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for restaurants when it comes to…

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Digital signage solution integrates with mobile ordering app

November 23, 2015

Digital signage provider embed signage has launched its solution integration with mobile ordering application Flypay, the company announced.

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Waitlist Me adds table management to app

November 19, 2015

Waitlist Me announced that it is rolling out a new approach to table management designed to help restaurant operators provide faster and better service to…

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LivingSocial expands restaurant program to DC

November 18, 2015

LivingSocial has expanded its Restaurants Plus program to Washington D.C. The program, according to a company press release, introduces consumers to a variety…

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4 for 15: 4 speakers, 15 minutes each, limitless knowledge

by Travis Wagoner — Editor, Networld Media Group

Three fast casual restaurant operators and other experts share their insights about the industry and how they've found success and value in it.

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The perfect pitch: 3 restaurant concepts

by Travis Wagoner — Editor, Networld Media Group

Entrepreneurs from Burgers n’ Fries Forever, Sweet Lorraine’s Fabulous Mac n’ Cheez and Pincho Factory pitched concepts to a panel of distinguished investors…

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Cicis unveils new logo, brand positioning, prototype design

November 5, 2015

Cicis is going "Beyond Pizza" with a refreshed brand identity. The chain unveiled its new branding along with its newly identified core brand positioning of…

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SpeedLine POS adds support for mobile gift, rewards, payment

November 4, 2015

Restaurant point-of-sale developer SpeedLine Solutions announced a new payment and guest-rewards integration with Mercury StoreCard.

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Going beyond the discount with new approaches to spur brand loyalty

by Travis Wagoner — Editor, Networld Media Group

Fast casual operators want to reward guests with more than food. There are new loyalty program trends to attract new customers, boost revenues and provide…

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ICX Symposium: Data is driving the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Data is driving customer engagement, and there is a wealth of tools an enterprise can use to collect, assess and analyze data to enhance its interactive…

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Email marketing is far from a dead marketing tool

by Travis Wagoner — Editor, Networld Media Group

Email is ubiquitous personally and professionally, which means email marketing is far from dead.

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3 tips for boosting the upsell effort

by Travis Wagoner — Editor, Networld Media Group

A family has just called and ordered two large, two-topping pizzas for dinner. Here are some tips to increase that order by upselling additional items ranging…

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FCES15: Stay on trend with the latest food trends

by Travis Wagoner — Editor, Networld Media Group

Tastes and trends in food change and evolve rapidly. What may have been an innovative concept last year may be exactly the wrong one now.

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3 ways to surprise, delight customers

Surprising and delighting your customer base is key to keeping them as guests.

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FCES15: The changing course of consumer behavior

by Travis Wagoner — Editor, Networld Media Group

Consumers of all kinds have a nearly endless array of options from which to choose, whether they're purchasing furniture, cars, housewares, or any good or…

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ICX Association kicks off Symposium series in Atlanta

October 27, 2015

The two-day event aims to help B2C brands prepare for the next generation of computing technology, which promises to deliver the capability to engage and…

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FCES15: The evolution of restaurant technology

by Travis Wagoner — Editor, Networld Media Group

There has been a massive evolution in the use of technology within the past decade, the past five years — and even within just the last year. There are no…

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FCES15: Beverage smarts: What’s on trend

by Travis Wagoner — Editor, Networld Media Group

Beverages are an important aspect of the consumer dining experience and play a critical part of a restaurant’s branding efforts. Being on trend is key to…

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