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Customer Service / Experience News & Media

FCES15: Beverage smarts: What’s on trend

by Travis Wagoner — Editor, Networld Media Group

Beverages are an important aspect of the consumer dining experience and play a critical part of a restaurant’s branding efforts. Being on trend is key to…

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ICX Symposium: The future of customer experience is coming fast

by Christopher Hall — w, t

With the Interactive Customer Experience Association set to host 'Inflection Point: The Future Tech of Customer Experience,' aimed at getting B2C brands ready…

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ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of…

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ICX Symposium: Buying into retail's emotional economy

The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX…

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Danny Meyer's restaurant brands eliminate tipping

October 14, 2015

Union Square Hospitality Group announced today that starting in November, it will eliminate tipping at all of its13 full-service venues, while also increasing…

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Registration open for free webinar: 'Restaurant Tech 2020: What you need to know NOW to be ready'

October 6, 2015

Log in to Pizzamarketplace.com at 2 p.m. EDT on Oct. 22 for this 60-minute webinar sponsored by SpeedLine POS.

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Paytronix announces 'National Pizza Month' promotions

October 5, 2015

Some leading pizza restaurants are leverage their Paytronix Rewards Platform to boost guest visits and spend with tailored campaigns.

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Ask the experts: Have digital menu boards reached critical mass?

by Christopher Hall

Digital signage is becoming increasingly common in both quick service and fast casual restaurants, so for this month's "Ask the experts" feature, we asked Jeff…

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How outdoor seating can increase your revenues by 30%

What is it about outdoor seating that has such a large effect on your customer base? There are many factors involved, most of which revolve around comfort.

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Unique toppings: Do they work only as LTOs?

by Travis Wagoner — Editor, Networld Media Group

Just as hamburger lovers can create their own burger masterpieces using their choice of toppings, pizza lovers are doing the same. Limited-time-only toppings…

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Pizza driving restaurant industry into digital revolution

by Noah Glass — CEO, Olo

Pizza leads all other restaurant industry segments in digital ordering adoption, but the digital ordering and delivery landscape is in the early stages of a…

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Villa Italian Kitchen to celebrate 'Free Slice Day'

September 28, 2015

Villa Italian Kitchen fans can enjoy "Have a Slice Day" by visiting Facebook and downloading a free-slice coupon.

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Pizza-by-the-slice: A reaction to the hyper-competitive pizza market

With ludicrous competition in the pizza industry — 73,000-plus unique U.S. pizza stores fight for more than $38 billion in annual sales — operators need to…

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Report: Restaurants, foodservice operators ignore menu board sales opportunities

September 21, 2015

Datassential's new Menu Board Keynote Report surveyed more than 1,500 consumers and 350 operators across all restaurant and foodservice types. The report…

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Cottage Inn Pizza gets techy with business operations

September 18, 2015

MenuDrive and SpeedLine's new ordering system is working for Cottage Inn Pizza.

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Why giving back should be part of your business strategy

by Travis Wagoner — Editor, Networld Media Group

There are "dos" and "don’ts" to most any effort, including charitable giving or involvement by restaurants.

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How location-based marketing helped Cousins Subs increase sales

by Travis Wagoner — Editor, Networld Media Group

The chain increased app downloads by 42 percent, increased mobile ordering traffic by 63 percent, and increased limited-time-only sales online and in-store for…

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Technology innovation focus of ICX Association's October Symposium

September 4, 2015

The event, “Inflection Point: The Future Tech of Customer Experience,” aligns with the association’s mission to connect business-to-consumer brands with…

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Sbarro announces rebranding, expansion, launch of delivery service

September 1, 2015

Known for selling pizza by the slice, Sbarro will open its first free-standing store in Columbus, Ohio, and also offer delivery and carry-out services.

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Marco’s Pizza cooks up more than menu items in new test kitchen

August 21, 2015

As part of a new corporate training facility, the Marco's Pizza test kitchen is being utilized to improve the chain's menu and employees' skills.

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