LIVE Webinar: Managing customer relationships– what Which Wich learned on its search for the perfect CRM

July 20, 2015

Free webinar offers insight from sandwich chain Which Wich regarding implementing a successful customer relationship management strategy.

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

by Christopher Hall — w, t

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…

Customer satisfaction drops for QSR, pizza chains, climbs for fast casuals, full service

July 1, 2015

Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price, according to new data…

ICXSummit: How to bring 'social proof' into your brick-and-mortar locations

by Cherryh Cansler — Editor, FastCasual.com

Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.

Taco Bell testing alcohol, redesign: Is it rebranding as fast casual?

by Lon Southerland — Executive Vice President, GuestMetrics, LLC.

Taco Bell is testing test beer, wine, and “mixed alcohol freezes” this summer in a redesigned store format.

Using mobile to create a personalized guest experience

Jared Miller, CTO for the Atlanta Falcons, discusses how mobile can be used to create personalized experiences even when the customer isn't using their device.

Pizza Patron promotion driving lunch traffic

May 26, 2015

Dallas, Texas-based Pizza Patrón has launched its $3.99 large pepperoni lunch pizzas for a limited time.

The hidden benefit of SMS text marketing messages

Erin Levzow, Director of Digital and E-commerce at Wingstop, points out a key benefit of SMS promotions that you may have overlooked.

Rosati's deploys hiring tech to ensure 'great customer service'

May 12, 2015

Hireology, provider of employee hiring and selection management technology for franchise systems, announced a partnership with Rosati's Pizza to provide a…

Get a Bigger Piece of the Pie [infographic]

by Brenda Rick Smith — Editor, Networld Media Group

Online ordering, and mobile ordering in particular, is no longer simply a nice add-on for consumers,it's an expectation.

Pizza Hut executive discusses importance of mobile customer engagement

Baron Concors, Chief Digital Officer at Pizza Hut, discusses why it's important to think mobile first.

18-year old college student and QSR worker publishes customer service guide

March 31, 2015

Sherron A. Stevens, an 18-year old African American college student from Columbus, Ohio, has authored "Undercover Customer: 100 Ways To Fix Your Broken…

Marco's celebrates National Spinach Day by fighting hunger

March 23, 2015

On Thursday, March 26, Marco’s Pizza is celebrating National Spinach Day by offering customers a free medium Grilled Chicken Florentine pizza for bringing a…

Enplug and Waitlist Me team to bring wait lists to digital signage screens

March 3, 2015

Open digital signage software platform Enplug and restaurant waiting list app Waitlist Me have built a new product integration designed to make it easy for any…

Networld Media launches Interactive Customer Experience Association

February 25, 2015

Networld Media Group announced the launch of the Interactive Customer Experience Association, which will promote and accelerate the convergence of customer…

Incredible Pizza raising money for Missouri officer shot in line of duty

February 23, 2015

The company is donating 100 percent of sales from 4-8 p.m. on Feb. 23 to the family of Officer Aaron Pearson.

NoshList changes name to match its app, WaitList Me

February 19, 2015

NoshList has changed its name to Waitlist Me, according to a company announcement.

Weaving a loyal web: 3 steps to integrate social into loyalty marketing

Ninety percent of loyalty program members desire ongoing communications from the programs in which they participate.

Pizza 4 Patriots to touch down in Afghanistan for Super Bowl

January 29, 2015

Pizzas 4 Patriots is teaming up with DHL Express to deliver pizza to troops serving abroad for Super Bowl Sunday.

Villa Italian Kitchen announces winner of $3,000 sweepstakes

January 20, 2015

Morristown, New Jersey-based Villa Italian Kitchen today announced the winner of its Holiday Wish & Win Sweepstakes and the grand prize of $3,000.