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Customer Service / Experience News & Media

Beacon technology enabling restaurant commerce and communication

With geo-triggered ordering, customers make their order in advance and the order gets pushed to the kitchen only when the customer walks in.

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4 ways restaurants can optimize the customer experience through mobile

Mobile searches related to restaurants have a conversion rate of 90 percent with 64 percent converting within the hour.

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'Push for Pizza' app hits the market

August 6, 2014

A group of 19-year-olds from Brooklyn, N.Y., have developed the new Push for Pizza app, which allows customers to order their pizza with one tap. According to…

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The importance of online ordering when it comes to catering

by Erle Dardick — CEO, Monkeymedia

Research has shown that people who place mobile and online orders have an average ticket 30 percent higher than in-store customers.

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How do you become the Uber of food?

by Ed Zimmerman — President, pizza.com

When an idea comes along like UBER or OpenTable, you have to challenge the status quo and create a better way to serve the customer.

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Fresh Brothers solves heavy traffic delivery problem with virtual store

by Alicia Kelso — Editor, QSRWeb.com

With the concept, the company has increased two stores' business by about 15 percent without adding much labor.

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Chuck E. Cheese’s mobile app game awards in-store ticket redemption

July 22, 2014

Chuck E. Cheese's has introduced Skate Universe, an app that lets gamers help the brand’s mouse mascot dodge obstacles at various skate parks. It is now…

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CiCi’s Pizza testing create-your-own prototype

July 17, 2014

CiCi’s Pizza is the latest pizza chain to test a create-your-own concept, jumping on board a growing subsegment driven by fledgling fast casual concepts…

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New RapiDough Pizza concept allows guests to order via iPad kiosks

July 17, 2014

The RapiDOUGH Pizza concept has opened in Providence Town Center in Collegeville, Pa., featuring pizzas, calzones and salads. The offerings are made with…

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Pizza Hut named an initial partner for Visa's new, simplified ecommerce service

by Alicia Kelso — Editor, QSRWeb.com

Mobile is now the dominant channel of Pizza Hut's digital business, growing more than 4,000 percent in the last three years.

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Are Millennials really that hard to please?

Exceeding expectations on food taste is the best way to assure a great experience across generations.

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Why is the speakeasy bar concept growing internationally but not in the US?

by Darrel Suderman — President, Food Technical Consulting

Colombian-based Wingz's customers require an electronic key to gain access to its restaurants.

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John's Incredible Pizza Company launches kids’ tour

July 16, 2014

John's Incredible Pizza Company is hosting a kids’ tour in July and August that will feature the band Paradise performing its single, Glitter, as seen on The X…

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Buzztime reaches five million player registrations, adds new game options

July 16, 2014

Buzztime announced today it has reached five million player registrations on the company’s digital gaming platform, a gain of approximately 70 percent over the…

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Papa Murphy’s scores high for guests’ ‘intent to return’

July 9, 2014

Market Research firm Technomic has released new data examining restaurant guests’ intent to return and their reasons for doing so, which vary by generation…

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Project Pie ranked on top of Yelp’s emerging brands category

July 9, 2014

In a recent study by Yelp of emerging concepts, build-your-own pizza brand, Project Pie, was named No. 1. According to a news release, the study was conducted…

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TouchBistro adds Pay at Table service in PayPal app

June 26, 2014

TouchBistro today announced that it has integrated the Pay at Table service in the PayPal app with its TouchBistro mobile point-of-sale solution for tableside…

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LevelUp: Consumers increase spending with iBeacon technology

by Will Hernandez — Editor, NetWorld Media Group

Experts don't believe BLE should be a replacement for current emerging technologies such as NFC or EMV, but rather complement the in-restaurant experience.

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How Pie Five expanded using local marketing strategies

by Nicole Troxell — Associate Editor, Networld Media Group

The brand examines sales and coupons to find out what works, and also leverages word-of-mouth messaging from loyal customers.

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Domino’s launches ‘surprise and delight’ social media campaign

June 24, 2014

Domino’s has teamed up with Detroit-based Quickly for its new Fan Perks giveaway via social media. According to a news release, the chain is inviting fans to…

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