Foodler launches rating system for individual restaurant dishes

June 27, 2013

Foodler, an online food ordering service, has launched a new 5-star cuisine rating system that allows users to evaluate individual dishes at a restaurant.

E la Carte gets $13.5M in funding to expand restaurant tablets

June 26, 2013

E la Carte has raised $13.5 million in a Series B round of funding to accelerate the deployment of its Presto tablet designed for restaurants. According to…

Catering in a franchise ecosystem: Part 1

by Erle Dardick — CEO, Monkeymedia

Every restaurant operator today has customers asking for catering services; saying no to customers is never an option for any growing venture.

Survey: Treating employees well outweighs philanthropy, sustainability efforts

June 21, 2013

According to Restaurant DemandTracker, a recent survey of restaurant customers in the U.S., treating employees well is more important than giving back to the…

5 must-have features on a restaurant website

If a customer can't find your restaurant, they aren't going to eat there — make all of your contact info visible on every page, and that includes phone and…

Idiot-proof restaurant equipment innovation

by Darrel Suderman — President, Food Technical Consulting

Equipment innovation is innovative when it solves a technical problem and adds shareholder value.

Pigeon Forge Mellow Mushroom features faster ordering option

June 19, 2013

Tourism-heavy Pigeon Forge, Tenn., will soon include a Mellow Mushroom as part of its Entertainment District. The brand will open in The Island at Pigeon…

Domino's earns a 5-point customer satisfaction gain

June 18, 2013

An annual report released today by the American Customer Satisfaction Index (ACSI) covers customer satisfaction with full-service restaurants and quick-service…

Engaged customers are 10 times more likely to visit a restaurant

To be most effective, communications have to be ongoing and not limited to when a customer dines.

zpizza adds customer intelligence platform to manage data

June 13, 2013

To better aggregate and analyze data from a number of sources, zpizza has deployed a new customer intelligence platform from Market Force Information called…

Pizza concepts heavily represented on Urbanspoon's kid-friendly restaurant list

June 6, 2013

Urbanspoon, a mobile restaurant discovery application and reservation management system, has released its Most Popular Family-Friendly Restaurants list. The…

Patxi's Pizza voted best in Bay Area for second year in a row

June 6, 2013

Patxi's Pizza, a San Francisco-based Chicago-style pizza chain, was voted as "Best Pizza" for the second year in a row in SF Weekly's annual Best of Reader's…

Consumers driving the need for restaurants to adopt mobile solutions

by Alicia Kelso — Editor, QSRWeb.com

Some experts predict mobile payments to reach critical mass in three to five years.

Commentary: What you can learn from Panera's 'hidden menu'

Does having a secret menu make sense? The answer is, possibly.

NoshList CEO: 'Mobile is about to change everything about restaurants'

by Alicia Kelso — Editor, QSRWeb.com

Mobile is a growing channel that pushes promotions and specials, provides better service and offers payment options.

Papa John's apologizes for racist voicemail, fires culprits

May 28, 2013

Papa John's promptly fired two of its Florida employees after a customer posted their inadvertent "butt dialed" voicemail filled with racial slurs.

Restaurant brands pitch in for Oklahoma tornado relief

by Alicia Kelso — Editor, QSRWeb.com

Chains have been handing out food to victims and first responders, as well as directing their social fan base to relief organizations.

Old Chicago undergoes brand refresh, launches updated menu

May 24, 2013

Old Chicago Pasta & Pizza, founded in 1976 in Boulder, Colo., has undergone a brand refresh, which includes an enhanced service model and updated menu…

Seamless and GrubHub partnership aims to scale growing online, mobile presence

May 20, 2013

Seamless North America LLC and GrubHub Inc. announced the signing of a definitive agreement to merge their services for ordering takeout. The merger aims to…

Tabbedout now offering Google Wallet as payment option

May 20, 2013

Tabbedout and Google have teamed up to offer Google Wallet as a payment source in the Tabbedout app for Android. Now, at thousands of Tabbedout locations…