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Customer Service / Experience News & Media

Pizza Hut goes after gamers with Xbox ordering app

April 23, 2013

Microsoft and Pizza Hut claim this is the first branded app to offer the ability of purchasing goods straight from a gaming console.

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Survey: Two-thirds of Americans would refuse to patronize restaurants with dirty restrooms

April 23, 2013

Foodservice professionals have a lot to think about when trying to deliver a quality dining experience, but restrooms need to be a major consideration…

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Snapfinger app adds more mobile options for restaurants

April 23, 2013

The mobile commerce platform Snapfinger announced the launch of its on-premise, self-checkout and mobile payment application that the company said enables…

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CiCi's Pizza adds to-go option for its signature buffet

by Alicia Kelso — Editor, QSRWeb.com

The brand's new Crisp Baked Wings have generated 40 percent more sales than its previous coated wings.

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5 ways to turn customer complaints into incremental sales

Complaints can represent an opportunity for QSRs and fast casuals to bake social media deeper into the fabric of their organization and become more nimble.

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Domino's Tracker adds Yelp customer feedback feature

April 17, 2013

Domino's Pizza has updated its Domino's Tracker with a new experience exclusive to customers who order the chain's new Handmade Pan Pizza.

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Pie Five CEO: Fast casual pizza category fills a void

by Alicia Kelso — Editor, QSRWeb.com

By finding the right equipment, the brand has combined individualized, customized and fast.

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Why tablets deserve a spot on your restaurant's technology menu

by Duessa Holscher — marketing, Granbury Restaurant Solutions

Restaurants are interested in adoption for a variety of purposes, including running their point-of-sale system in store, implementing self-serve ordering…

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Leaf launches POS tablet for limited-service restaurants

April 11, 2013

Limited-service restaurants now have a mobile point of sale unit designed specifically for them. Leaf, a provider of POS systems, business intelligence and…

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May symposium will address omnichannel customer engagement technologies

April 7, 2013

The Digital Screenmedia Association will host a symposium to help business executives across foodservice, banking, retail and other industries better…

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Consumers rate Papa Murphy's as top overall restaurant chain

by Alicia Kelso — Editor, QSRWeb.com

The take-and-bake pizza chain ranked high for check and payment handling, cleanliness, order accuracy, value, convenience and takeout attributes and more.

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Cintas' Battle of the Bowls restroom competition is back

April 1, 2013

Cintas Corporation is now accepting nominations for its annual America’s Best Restroom Contest, where the “Top 10 places to go—when you’ve got to go” are…

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Mean Green Cleaner gets 'meaner'

March 29, 2013

Mean Green Industrial Strength Cleaner & Degreaser has doubled the amount of Chelating Agent in its formula, a blend of biodegradable detergents, just time…

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Chuck E. Cheese taps into augmented reality with new mobile app

March 27, 2013

Chuck E. Cheese's has launched its first-ever downloadable app, Say Cheese!, available from the Apple App Store or Google Play. Using augmented reality, the…

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Uncle Maddio's adds customer rewards program

March 26, 2013

Uncle Maddio's Pizza Joint has introduced a new customer rewards program, "Loyalty Love" across several stores. The program rewards customers with a free…

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Pizza Hut adds carry out deal for March Madness

March 26, 2013

Pizza Hut has introduced a new deal available now through April 6 to take customers through the end of the NCAA men's basketball tournament. During this time…

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Empathica launches social media component for CEM solution

March 26, 2013

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to multi-unit restaurants, has added third-party feedback and enhanced text…

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Report: Restaurant deals no longer driving traffic

March 25, 2013

With restaurant visits on a deal or discount down last year, it appears that restaurant customers may perceive the price of deals offered over a length of time…

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How to get your restaurant to come up on a Google search

Google now factors in the number of Facebook, Twitter, Google Plus, and other social media chatter about your website, so it's a good idea to be active on at…

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Executing a charitable program at your restaurant doesn’t have to be hard

by Alicia Kelso — Editor, QSRWeb.com

Philanthropy takes time and patience, but the benefits are tangible for a brand.

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