Menu development in a multiunit restaurant catering operation

by Erle Dardick — CEO, Monkeymedia

The assumption that menus are the same between dine-in, takeout and catering can be deadly to our brand and catering customer experience.

Pizza chains tip off March Madness promos

by Alicia Kelso — Editor, QSRWeb.com

Brands are betting on both No. 1 seeds and Cinderella upsets.

How to get your customers to avoid menu boredom

Offer suggestions to get customers to try something new, so they don't bring their business elsewhere.

Localized and personalized top 2013 customer experience trends

March 18, 2013

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to restaurants and other industries, predicts that 2013 will be a pivotal year for…

Five ways to attract spring break customers

Extended hours, value offerings and promotional giveaways are keys to gaining traction with the college crowd.

Pizza operators ask DC for menu labeling flexibility

by Alicia Kelso — Editor, QSRWeb.com

Mandating menu boards for a segment that is dominated by delivery/carryout is one issue.

Pizza Nova adds mobile marketing and loyalty solution

March 14, 2013

Toronto-based Pizza Nova Take Out Ltd., announced today that it has selected SAMY as its mobile marketing solution. SAMY, provided by MobileBits, is a…

Paytronix adds CRM solution for restaurants

March 12, 2013

Paytronix Systems Inc. has launched a new Data Insights offering that includes a comprehensive CRM solution geared toward the restaurant industry.

Soft economy drives more need for loyalty marketing

March 12, 2013

As the economy continues a slow recovery and brand competition heightens, loyalty marketing has become more important than ever. According to market research…

Five decisions that drive extreme customer loyalty

Customers respond well to companies that accept accountability when the chips are down.

Minsky's Pizza on a roll after 37 years

by Alicia Kelso — Editor, QSRWeb.com

The Kansas City, Mo., staple is launching a new beer on April 10: Minsky's Burlesque Lager.

Chuck E. Cheese introduces value offerings

March 6, 2013

Chuck E. Cheese has introduced a new menu nationwide with updated food options and value meals that include food, drinks and token deals starting at $19.99.

Effective marketing on a shoestring budget

by Alicia Kelso — Editor, QSRWeb.com

People are three to four times more likely to buy from you if they know you.

Mobile apps strengthen brand-consumer relationships

A branded mobile app provides a direct link to loyal customers and provides new and powerful customer-level data.

OpenTable introduces app for Facebook sharing

March 1, 2013

OpenTable has launched a new Facebook app, "Places I've Eaten." The new app makes it easy for people to share their dining history, favorite restaurants and…

Domino's New Zealand launches real-time feedback app

March 1, 2013

A new app allowing customers to rate their feedback in real time on Facebook has been introduced by Domino's Pizza New Zealand.

Chick-fil-A, Dunkin' and Sonic earn high customer service scores

February 28, 2013

Based on a study of 10,000 U.S consumers, the Temkin Experience Ratings released the top 12 companies for customer service. The survey included 246 companies…

Domino's taps into college crowd with self-service kiosks

February 27, 2013

Domino's Pizza franchisee Mark Talarico is deploying self-service kiosks in the Tropicana Student Housing residence halls for UC Santa Barbara and Santa…

Papa John's UK ramps up customer loyalty program

February 26, 2013

Papa John's is heavily investing in its Papa Rewards loyalty program in the United Kingdom, including through a new four-week "customer acquisition program…

SPIN! offers vouchers to make up for blizzard closings

February 25, 2013

Five of SPIN! Neapolitan Pizza restaurants were forced to close last Thursday because of a blizzard that blew through Kansas City, Mo.